data is transferred automatically
(
/
page 178).
R
The Freightliner Sprinter customer center
will take your call and organize breakdown
and accident assistance.
You may be charged for these services.
%
Depending on the severity of the accident, an
automatic emergency call can be made. This
has priority over all other active calls.
%
In addition, if the "Telediagnosis" Mercedes me
connect service is active, a similar query may
appear at a later time in the event of a break-
down. If you are already in contact with the
Freightliner Sprinter customer center or have
received help, this query can be ignored or
rejected.
%
If you answer the prompt for support from the
Freightliner Sprinter customer center with
Later
the message will disappear and reappear
at a later time.
The query triggered by the "Telediagnosis"
Mercedes me connect service can either be
con rmed or rejected. A er rejection, it is no
longer displayed.
Arr
Arranging a ser
anging a service appointment via Mer
vice appointment via Mercedes me
cedes me
call
call
If you have activated the maintenance manage-
ment service, relevant vehicle data is transferred
automatically to the Freightliner Sprinter customer
center. You will then receive individual recommen-
dations regarding the maintenance of your vehicle.
Regardless of whether you have consented to the
maintenance management service, the multimedia
system reminds you a er a certain amount of time
that a service is due. A prompt appears asking if
you would like to make an appointment.
#
TTo arr
o arrang
ange a ser
e a service appointment
vice appointment:: select
Call
.
A er your con rmation, the vehicle data is
sent and the Freightliner Sprinter customer
center deals with your appointment. The infor-
mation is then sent to your desired service out-
let.
They will contact you to con rm the appoint-
ment and, if necessary, to discuss the details.
%
If you select
Later
a er the service message
appears, the message is hidden and reappears
at a later time.
Consenting t
Consenting to dat
o data tr
a transf
ansfer f
er for a Mer
or a Mercedes me call
cedes me call
RReq
equir
uirements:
ements:
R
There is an active Mercedes me call via the
multimedia system or the buttons in the over-
head control panel (
/
page 175).
%
The prompt to con rm data transfer does not
appear in all countries.
#
Select
Yes
.
Relevant identi cation data is transmitted
automatically.
More information on Mercedes me: https://
www.mercedes.me
TTrransf
ansferr
erred dat
ed data dur
a during a Mer
ing a Mercedes me call
cedes me call
When you make a service call via Mercedes me,
data is transmitted. This enables targeted advice
and smooth service.
The following requirements must be met for data
transmission:
R
The ignition is switched on.
R
The necessary data transmission technology is
supported by the mobile network provider.
R
A su cient mobile phone connection quality is
provided.
Multi-stage transmission depends on the following
factors:
R
Reason for the initiation of the call
R
Available mobile radio transmission technology
R
Activated Mercedes me connect services
R
Selected service in the voice dialog system
%
A request for consent to data transmission is
only made if the corresponding Mercedes me
connect service has not been activated.
Dat
Data tr
a transmission when Mer
ansmission when Mercedes me connect
cedes me connect
ser
services ar
vices are no
e not activ
t activat
ated
ed
If no Mercedes me connect services are activated
and the data protection query has been con rmed,
the following data will be transferred:
R
Vehicle identi cation number
R
Time of the call
R
Reason for the initiation of the call
R
Con rmation of the data protection prompt
R
Vehicle country code
176
176 Mercedes me
