Mercedes-Benz EQS 2022, Operator'S Manual

Page: 340 / 538

In the event an accident or breakdown is detec-
ted, the emergency guide shows safety notes in
the multimedia system display.
A er quitting the emergency guide display on the
multimedia system, a prompt appears asking
whether you would like to get support from the
Mercedes-Benz Customer Center.
#
Select Call .
R
A er your agreement, or if the Mercedes
me connect service "Accident and Break-
down Management" is active, the vehicle
data is transferred automatically
(
/
page 340).
R
The Mercedes-Benz Customer Center
takes your call and organizes the break-
down and accident assistance.
You may be charged for these services.
% Depending on the severity of the accident, an
automatic emergency call can be initiated.
This has priority over all other active calls.
% In addition, if the Mercedes me connect
service "Telediagnostics" is active, a similar
prompt can appear a er a delay in the event
of a breakdown. If you are already in contact
with the Mercedes-Benz Customer Center or
have already received support, this prompt
can be ignored or declined.
%
If you answer the prompt for support from the
Mercedes-Benz Customer Center with Call
Later , the message will be hidden and appear
again later.
The prompt triggered by the Mercedes me
connect service "Telediagnostics", can either
be con rmed or declined. A er being
declined, this will not be shown again.
Arr Arranging a ser anging a service appointment via a Mer vice appointment via a Mercedes cedes
me call me call
If you have activated the maintenance manage-
ment service, relevant vehicle data is transferred
automatically to the Mercedes-Benz Customer
Center. You will then receive individual recom-
mendations regarding the maintenance of your
vehicle.
Regardless of whether you have consented to the
maintenance management service, the multime-
dia system reminds you a er a certain amount of
time that a service is due. A prompt appears ask-
ing if you would like to make an appointment.
#
TTo arr o arrang ange a ser e a service appointment vice appointment:: select Call .
A er your agreement, the vehicle data is
transferred and the Mercedes-Benz customer
center takes your preferred appointment date.
The information is then sent to your desired
service outlet.
This will contact you to con rm the appoint-
ment and if necessary consult about the
details.
%
If you select Call Later a er the service mes-
sage appears, the message is hidden and
reappears at a later time.
Tr Transf ansferr erred dat ed data dur a during a Mer ing a Mercedes me call cedes me call
If you initiate a service call using Mercedes me,
data is transferred to enable targeted advice and
an e cient service.
The following requirements must be ful lled for
the transfer of the data:
R
The vehicle is switched on.
R
The required data transfer technology is sup-
ported by the mobile phone network provider.
338 338 MBUX multimedia system
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