This allows measures for rescue, recovery or
towing to a Mercedes-Benz Service Centre to
be initiated quickly.
If the Mercedes-Benz emergency call system
cannot connect to the Mercedes-Benz emer‐
gency call centre, the emergency call is automat‐
ically sent to the public emergency services call
centre.
If no connection can be made to the public
emergency services, a corresponding message
appears in the media display.
#
Dial the emergency call number 112 on your
mobile phone.
Ending an unintentional emergency call
#
Select
~
on the multifunction steering
wheel.
Data transfer of the Mercedes-Benz emer‐
gency call system
In the event of an automatic or manual emer‐
gency call the following data is transmitted, for
example:
R
Vehicle's GPS position data
R
GPS position data on the route (a few hun‐
dred metres before the incident)
R
Direction of travel
R
Vehicle identification number
R
Vehicle drive type
R
Number of people determined to be in the
vehicle
R
Whether Mercedes me connect is available
or not
R
Whether the emergency call was initiated
manually or automatically
R
Time of the accident
R
Language setting on the multimedia system
For accident clarification purposes, the following
measures can be taken up to an hour after the
emergency call has been initiated:
R
The current vehicle position can be deter‐
mined.
R
A voice connection to the vehicle occupants
can be established
%
For Russia: various functions, e.g. receiving
traffic information, cannot be used for up to
two hours after sending an emergency call.
Self diagnosis function of the emergency call
system
Your car verifies the operability of the emer‐
gency call system each time the ignition is ON.
In case of system failure, you will be informed
with text message on the instrument cluster and
with red indicator
SOS NOT READY
on the dis‐
play.
Please, make sure, that during 30 seconds after
switching ignition ON the red indicator
SOS
NOT READY
in the upper right corner of display
is switched OFF, this means the emergency call
system passed diagnostics successfully.
Starting/ending ERA-GLONASS test mode
Requirements:
R
The starter battery is sufficiently charged.
R
The ignition is switched on.
R
The vehicle has been stationary for at least
one minute.
Multimedia system 339
Internal use only
Summary of Contents for C-Class Saloon 2020
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Page 21: ...18 At a glance Emergencies and breakdowns Internal use only ...
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