The following requirements must be fulfilled for
the transfer of the data:
R
The ignition is switched on.
R
The required data transfer technology is sup‐
ported by the mobile phone network pro‐
vider.
R
The quality of the mobile connection is suffi‐
cient.
Multi-stage transfer depends on the following
factors:
R
Reason for the initiation of the call
R
The available mobile phone transmission
technology.
R
The activated Mercedes me connect serv‐
ices.
R
The service selected in the voice control sys‐
tem.
%
A prompt for consent to the data transmis‐
sion only occurs if the corresponding
Mercedes me connect service is not activa‐
ted.
Data transfer if Mercedes me connect serv‐
ices are not activated
If no Mercedes me connect services are activa‐
ted and the data protection prompt has been
confirmed the following data is transmitted:
R
Vehicle identification number
R
Time of the call
R
Reason for the initiation of the call
R
Confirmation of the data protection prompt
R
Country indicator of the vehicle
R
Set language for the multimedia system
R
Telephone number of the communication
platform installed in the vehicle
If a call is made for a service appointment via
the service reminder, the following data is also
transmitted:
R
Current mileage and maintenance data
If a call is made after automatic accident or
breakdown detection using the multimedia sys‐
tem, the following data is also transmitted:
R
Current mileage and maintenance data
R
Current vehicle location
If Accident and Breakdown Management is
called via the voice control system and no
service has been activated, but the data protec‐
tion query has been confirmed, the following
data can also be called up from the vehicle by
the Mercedes-Benz Customer Centre:
R
Current vehicle location
If the data protection prompt has been rejected,
the following data is transmitted to enable targe‐
ted advice and an efficient service:
R
Reason for the initiation of the call
R
Rejection of the data protection prompt
R
Country indicator of the vehicle
R
Set language for the multimedia system
R
Telephone number of the communication
platform installed in the vehicle
Data transfer if Mercedes me connect serv‐
ices are activated
Only if the respective service is activated will
additional incident-specific data be transmitted
Multimedia system 335
Internal use only
Summary of Contents for C-Class Saloon 2020
Page 2: ...Internal use only ...
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Page 9: ...Left hand drive vehicles 6 At a glance Cockpit Internal use only ...
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Page 17: ...14 At a glance Overhead control panel Internal use only ...
Page 19: ...16 At a glance Door control panel and seat adjustment Internal use only ...
Page 21: ...18 At a glance Emergencies and breakdowns Internal use only ...
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