Mercedes-Benz C-Class Saloon 2020, Owner'S Manual

Page: 337 / 557

% In addition, if the Mercedes me connect
service "Telediagnostics" is active, a similar
prompt can appear after a delay in the event
of a breakdown. If you are already in contact
with the Mercedes-Benz Customer Centre or
have already received support, this prompt
can be ignored or declined.
% If you answer the prompt for support from
the Mercedes-Benz Customer Centre with
Later , the message will be hidden and
appear again later.
The prompt triggered by the Mercedes me
connect service "Telediagnostics", can either
be confirmed or declined. After being
declined, this will not be shown again.
Arranging a service appointment via a
Mercedes me call
If you have activated the maintenance manage‐
ment service, relevant vehicle data is transferred
automatically to the Mercedes-Benz Customer
Centre. You will then receive individual recom‐
mendations regarding the maintenance of your
vehicle.
Regardless of whether you have consented to
the maintenance management service, the multi‐
media system reminds you after a certain
amount of time that a service is due. A prompt
appears asking if you would like to make an
appointment.
#
To arrange a service appointment: select
Call .
After your agreement the vehicle data is sent
and a Mercedes-Benz Customer Centre
employee deals with your appointment. The
information is then sent to your desired
service outlet.
This will contact you to confirm the appoint‐
ment and if necessary consult about the
details.
% If you select Call later after the service mes‐
sage appears, the message is hidden and
reappears at a later time.
Giving consent to data transfer during a
Mercedes me call
Requirements:
R
A service call is active using the multimedia
system (
/
page 333) or the overhead con‐
trol panel (
/
page 331).
If the Accident and Breakdown Management
service is not activated on Mercedes me, the Do
you want to transmit vehicle data and the vehi-
cle's position to the Mercedes-Benz Customer
Centre in order to improve the processing of
your request? message appears.
#
Select Yes .
The relevant vehicle data is sent automati‐
cally.
More information on Mercedes me: https://
www.mercedes.me
Transferred data during a Mercedes me call
If you initiate a service call using Mercedes me,
data is transferred to enable targeted advice and
an efficient service.
334 Multimedia system
Internal use only