20
Taking the product out of and back into
operation
If required, you can take your Mercedes-Benz Wallbox out of operation. To take the wallbox out of operation, please proceed
as follows:
1. Switch off the external RCCB (connection to the electricity grid is interrupted).
2. In addition, switch off the upstream MCB(s).
3. Always observe the five golden rules of electrical installation!
Now, no charging procedure can be carried out with the Mercedes-Benz Wallbox and it can be uninstalled if required.
To take the wallbox back into operation at a later time, please proceed as follows:
1. Switch on the upstream MCB(s).
2. In addition, switch on the external RCCB (connection to the electricity grid is established).
When the Mercedes-Benz Wallbox is reconnected to the electricity grid, it will reinitiate the start-up procedure: As described
in section “Taking the wallbox into operation” on page 11 , the vehicle can now be connected for charging.
Returning your wallbox
Should your wallbox display error messages permanently during installation or subsequent operation, or if it does not function
properly, contact your local Mercedes-Benz technical support. If the error can still not be resolved, repairs must be carried
out. For this purpose, you must take the wallbox out of operation, uninstall it and return it via Mercedes-Benz technical sup-
port.
In addition to the wallbox itself, you must include the '
Checklist for returns
' document with the parcel. Please ensure that
the data entered in the document are correct and complete, and that the document has been signed by the customer as well
as the installing technician. Otherwise, repairs cannot be carried out.
You can find the
'Checklist for returns'
document on the
www.yourwallbox.de
website by following this link:
www.your-
wallbox.de/RMA-document
