Mercedes-Benz 2010 GLK 350, Operator'S Manual

Page: 204 / 344

Once the emergency call is in progress, the
indicator lamp in the SOS button will begin to
flash. The message
Connecting Call
appears in the multifunction display and the
COMAND system is muted. When the
connection is established, the message
Call Connected appears in the
multifunction display.
All information relevant to the emergency,
such as the location of the vehicle
(determined by the GPS satellite location
system), vehicle model, identification number
and color are generated.
A voice connection between the Customer
Assistance Center and the occupants of the
vehicle will be established automatically soon
after the emergency call has been initiated.
The Customer Assistance Center will attempt
to determine the nature of the emergency
more precisely, provided they can speak to
an occupant of the vehicle.
i
If no vehicle occupant responds, an
ambulance will be sent to the vehicle
immediately.
G
Warning!
If the indicator lamp in the SOS button is
flashing continuously and there was no voice
connection to the Customer Assistance
Center established, then the Tele Aid system
could not initiate an emergency call (e.g. the
relevant cellular phone network is not
available).
The message
Call Failed
appears in the
multifunction display for approximately
10 seconds.
Should this occur, assistance must be
summoned by other means.
i The “911” emergency call system is a
public service. Using it without due cause
is a criminal offense.
Initiating an emergency call manually
X
Briefly press on cover
:
to open.
X
Press SOS button
;
briefly.
The indicator lamp in SOS button
;
will
flash until the emergency call is concluded.
X
Wait for a voice connection to the
Customer Assistance Center.
X
Close cover
:
after the emergency call is
concluded.
G
Warning!
If you feel at any way in jeopardy when in the
vehicle (e.g. smoke or fire in the vehicle,
vehicle in a dangerous road location), please
do not wait for voice contact after you have
pressed the emergency button. Carefully
leave the vehicle and move to a safe location.
The Customer Assistance Center will
automatically contact local emergency
officials with the vehicle’s approximate
location if they receive an automatic SOS
signal and cannot make voice contact with the
vehicle occupants.
X
Terminating calls: Press button
~
on
the multifunction steering wheel.
or
X
Press the respective button for ending a
telephone call on the audio system or the
COMAND system.
202
Useful features
Controls in detail
X204_AKB; 3; 23, en-US
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Version: 2.11.8.1
2009-07-16T19:16:58+02:00 - Seite 202