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returning the product and the transportation risk. However, if following
examination of the defective product in question, MEDION, in its
reasonable opinion, considers that the defect has been caused by:
your operating and/or using the product other than as instructed in the
accompanying documentation;
damage caused in transit as a result of your negligence in packaging of
the product; and/or
otherwise than in accordance with the terms of this warranty;
This warranty shall be void and you may be required by MEDION to
reimburse MEDION for the reasonable costs of postage and packaging
before MEDION will return the product to you. If so and you would still
like MEDION to repair or replace the product, MEDION may do so but you
will be charged MEDION’s standard rates for repair and replacement for
this service.
Before returning the product, please contact MEDION via the service
hotline or via the internet (
www.MEDION.co.uk
). You will receive a
reference number (RMA No.) on the warranty card. Please mark the
outside of your package to ensure that this reference number is clearly
visible. Please submit a letter containing as much detailed information as
possible and, a full description of the defect or fault.
This should include:
a description of the fault;
when it occurred, how long it has been evident and how frequently it
occurs ;
any errors message(s) displayed when using the product;
a description of the circumstance(s) and conditions in which the fault
occurs; and
whether it is an intermittent or persistent fault;
This will greatly assist MEDION in identifying the defect, when submitted
together with the defective product.
Unless otherwise instructed by a MEDION representative in all cases, the
product must be returned complete with all parts which were included
with the original product. Incomplete contents of the returned package
may lead to a delay in the repair or replacement. MEDION does not accept
any liability for any additionally submitted material(s) which were not
supplied with the original MEDION product.
