Medion Erazer X6811, User Manual

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Customer Service
82
Additional Support
If the suggestions in the above section have not solved your problem, please
contact customer care and we will attempt to help you solve the problem. Before
you call, however, please have the following information available:

How is your computer configured?

What additional peripherals do you use?

What messages, if any, appear on your screen?

What software were you using when the error occurred?

What steps have you already undertaken to solve the problem?

Have you upgraded or removed drivers or hardware?

Can you manually repeat the problem?

If you have been given a customer number previously, please have this
available.
Driver Support
This notebook has been extensively tested in our laboratories with a large number
of compatible devices. It fulfils all required standards and complies with the
standard “Designed for Windows”, which certifies utmost compatibility. However,
the software drivers for individual components are updated from time to time. This
is a regular process provided by the manufacturer to mend possible compatibility
problems that may occur with components (e.g., programs or hardware) that were
not tested at the time of your notebook’s manufacture.