After Sales Support
Telephone: 1300 884 987
Internet: www.medion.com.au
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Colours are not displayed cleanly:
Check the signal cable pins. Contact your respective customer service if pins are bent.
Readjust the colour settings in the OSD menu.
Avoid the use of monitor extension cables.
The display is too light or too dark:
Check whether the video output level of the computer agrees with the technical data of the
monitor.
Select automatic control, to optimise the settings for brightness and contrast. It is recommended
that a program displaying text on a white background (e.g. Windows Explorer, Internet Explorer or
Word) be opened to aid in optimising the image quality as blurry or discoloured text will indicate
the settings still need adjustment.
The image flutters:
Check whether the operational voltage agrees with the technical data of the monitor.
Select automatic control, to optimise the settings for the synchronisation of pixels and phases. It
is recommended that a program displaying text on a white background (e.g. Windows Explorer,
Internet Explorer or Word) be opened to aid in optimising the image quality as blurry or
discoloured text will indicate the settings still need adjustment.
Driver Information
No driver installation is necessary for the functioning of your monitor.
You will be able to download the driver program file from the internet website listed below if the
operating system nevertheless requests the installation of a monitor driver.
The installation of a driver can differ according to the operating system. Follow the specific instructions
for your operating system.
www.medion.com.au
Do You Need Further Support?
If the suggestions in the above section have not solved your problem, please contact the service hotline
and we will attempt to help you solve the problem. However, before you contact the MEDION Help
Desk on 1300 884 987, please keep the following information available:
What is your computer's configuration?
What peripheral devices are you using?
What messages appear on the monitor?
What software were you using when the fault arose?
What steps have you already taken to solve the problem?
Give us your customer number if you have already received one.
