MAINTENANCE AND CLEANING
WARRANTY
You will not have to clean your mat, pad, belt, vest, or wraps at all
if you cover it with our MediCrystal® Waterproof Cover, or at least a
cotton or bamboo towel all the time.
It will stay clean for a very long time unless you use it uncovered or spill
something on it.
1.
Before cleaning, turn off the mat using the button on the controller
and then unplug the device from its power source.
2.
Do not use chemical solvents such as benzene or thinner or
aggressive cleaning agents on the controllers and pads with crystals
because it may damage them.
3.
Clean it as you would clean any leather or suede product that has
electrical parts inside. Do not wash the mat or controller with
water. Do not put them in a washing machine or dryer.
4.
Do not get the mat with crystals wet. But even if occasionally you
spilled something and the mat was not covered with a waterproof
protector, do not worry, it has waterproof layers inside. Just let
it completely dry before using it again. Then test it on high heat
for an hour before laying your body on the belt or hands wrap.
Remember that ironing the device is strictly prohibited.
5.
Use only a slightly wet cloth (soap water can be a good choice) to
wipe off dirt and dust. You could also use a vacuum to remove any
dust from the surface of the mat.
6.
You may leave your belt or hands wrap with protectors on high heat
for 1 hour each week to completely self-clean and disinfect.
7. To fold the mat of any size, including the amethyst micro-mattress
or belt attachment pad and wraps, disconnect the power plug from
the socket, then from the mat, belt, or wraps. After this, fold the
mat, belt, or wraps inward. Try not to bend firm mat and belt in
unusual places. Your mat and belt will last longer the less you fold or
bend them. Wraps are more flexible and withstand bending better,
but extra care is always necessary while folding them. Try to fold in
the same manner as the item was received.
All new classic mattresses, amethyst or amethyst tourmaline mats of all
sizes, including chair mats and belt micro mattress pads, are covered
for home use by 2-year limited warranty. The warranty period starts
from the date of purchase.
All new flexible mattresses of all sizes, including blankets, wraps, and
mattresses with magnetic and/or photon functions, are covered for
home use by 1-year limited warranty.
This warranty does not cover normal wear and tear, user abuse, physical
impacts or damage, professional or commercial use and applies to:
•
The original owner/purchaser of the product only.
•
Regular personal or family use of the product in a general home/
office environment.
MediCrystal LLC warrants the original purchaser that the products are
free of defects in workmanship and materials during the applicable
warranty period.
After the warranty expires, we will still take care of any repairs at
minimum cost.
Whether the problem is with the product itself or the controller, we will
provide you with a replacement as soon as possible.
Shipping and return shipping are both free for warranty issues.
You can also buy a 5-year extended home use warranty or 2 years
professional use warranty. It costs 50% of the item cost.
To activate a warranty or purchase an additional one, please, contact
us at
.
LEGAL DISCLAIMER
* Information provided hereby is for reference purposes only and is
not intended to recommend our devices as a drug or as a diagnosis for
any illness or disease condition; nor as a product to eliminate disease
or other medical condition and is not a substitute for professional
medical advice. MediCrystal LLC does not make any medical claims,
real or implied, to benefit our products, devices, and methods. No
MediCrystal® products or statements have been evaluated by the
FDA, nor has the FDA approved these products to diagnose, cure,
treat, mitigate or prevent disease in humans or pets. FDA registration
of devices manufacturer does not mean that the device is intended
for medical use, treatment of any diseases or medical conditions,
or a replacement of doctor’s advice or traditional medical care and
practice. There are contraindications, and it is your responsibility to
consult a health professional before the use of MediCrystal® products.
Specific medical advice should be obtained only from a licensed
health care professional. These and all other MediCrystal® products
are non-medical, non-medicinal devices and are not intended to
diagnose, treat, or prevent any disease or condition. All MediCrystal®
products are marketed for consumer home use, and the customer
holds ultimate responsibility for any use of the device or information
and all consequences. MediCrystal LLC assumes no responsibility for
the improper use of and self-diagnosis and/or treatment using the
products. You fully understand that using the products and related
information is solely done at your own risk. MediCrystal LLC does not
represent or warrant that these materials are accurate, complete,
current, reliable, or error-free. None of MediCrystal LLC or any of
its directors, employees, agents, or representatives will be liable
for damages, claims, expenses, or other costs, including without
limitation legal fees arising out of or in connection with the use of, or
inability to use, any information contained here, in the information,
owner’s guide or websites. This is a comprehensive limitation of
liability that applies to all damages of any kind, including without
limitation compensatory, direct, indirect, and exemplary and all other
damages, income or profit loss or damage to property and claims of
third parties (please, see full text of Legal Disclaimer in MediCrystal®
catalog or on
MediCrystal.com
website).
MediCrystal® and ThermoGem™ are registered with the USPTO trademark of MediCrystal LLC. All information in this user guide and on website
MediCrystal.com is the intellectual property provided for customers’ home use only. It cannot be copied, reproduced, posted on the Internet, or
used in any other manner without the written permission of MediCrystal LLC.
© All rights reserved by MediCrystal LLC 2021
MediCrystal® and ThermoGem™ products for the Asian
region, EU, and the UK are ready for 220-240V power
outlets. EU product comes with CEE 7/3, CEE 7/5, or
a universal earthed CEE 7/7 plug and a permanently
fitted UK safety-approved conversion plug. You can use
a high-quality adapter if your country’s outlet has the
same voltage but a different configuration.
Please make sure your product’s voltage is the same as your country’s power grid? If your mat is rated
for the North American 110-120V voltage and the controller comes with a standard US NEMA 5-15P plug,
use it only in North America or Japan. If you are going to 220-240V countries, do not use travel adapters.
Use your product only with a step-down 220-250V to 110V voltage converter. The converter wattage
should be at least three times higher than the mat’s power consumption. Do not connect the 110-120V
mat into the 220-250V outlet through an adapter and vice-versa. If you plug in a device to the wrong
voltage outlet, the product may be severely damaged and cause fire risks!
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