Rev 11May2017
Page 18 of 19
MBTelehealth
- SX80 with Touchpad10 User Guide
TROUBLESHOOTING
Audio Issues
Issue
Possible Cause
Resolution
Far end site unable to hear you
• Your microphone is muted (red light is on)
• Your microphone is obstructed or too far from
the person speaking
• Un-mute your microphone
• Check microphone and ensure it points towards the person
speaking
Unable to hear far end site
• Microphone is muted at far end site
• Near end monitor and/or codec volume is too
low
• Ask far end site to un-mute their microphone
• Increase the volume on the monitor and/or the codec
Audio distortion from far end site
• Far end site monitor volume is too high
• Ask far end site to turn down the volume on their monitor
Echo or distortion at near end when
people speaking
• Far end microphone is situated too close to the
monitor
• Speaker/volume is too high on far end monitor
• Ask to move microphone further away from monitor
• Ask far end site to turn volume down on their monitor
Video Issues
Issue
Possible Cause
Resolution
Picture is blank on the monitor
• System has gone into “sleep” mode
• Monitor has been powered off
• Monitor input has changed
• Pick up the remote, system will reactivate in normal mode
• Turn the monitor on
• Check to see if the monitor input has been changed (using
the select or input button on the TV Monitor)
Near-end site unable to hear or see
the picture from far-end peripheral
• Proper input has not been selected
• Cables are not properly connected
• Check for correct input selection on remote control
• Check that output from laptop or patient camera are
connected properly
If you are experiencing any problems with the videoconferencing equipment or have any questions,
please contact the Service Desk for assistance:
Service Desk 204-940-8500 Option 4
or toll-free 1-866-999-9698 Option 4
NEED HELP?
