Mazda European Roadside Assistance, Handbook

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UK Cover
Home and Roadside Assistance
In the event of the breakdown/immobilisation of your Mazda, whether at home or elsewhere, we will arrange assistance for your
vehicle. If the problem cannot be resolved at the roadside, we will pay the costs of taking your Mazda to the nearest or most
appropriate authorised Mazda Dealer.
Onward Travel / Hotel Accommodation
Following assistance and in the event that repairs to your Mazda cannot be completed within 4 hours as a result of the breakdown/
immobilisation, we will, whenever possible, organise and pay for you and your beneficiaries to continue your journey or return home
by the most appropriate means.
Alternatively, if the breakdown occurs more than 50 miles from the home address of any of the beneficiaries if appropriate we will pay
for the cost of up to 3 days bed and breakfast accommodation for you and your beneficiaries subject to a limit of £100 per beneficiary
per day, provided that costs are over and above those that would have been payable had your vehicle not been immobilised.
Car Hire
In the event that, following assistance by Mazda European Assistance, your vehicle cannot be repaired within 4 hours, Mazda
European Assistance will, whenever possible, organise and pay for a replacement vehicle up to a maximum period of 2 days.
You must be able to satisfy the requirements of the vehicle hire company and you will be responsible for fuel and other ancillary
charges. The replacement vehicle will normally be a passenger car and will not necessarily be an equivalent to the vehicle. Please note
that we cannot guarantee availability of vehicles with accessories such as roof racks, tow bars etc.
Message Relay Service
Mazda European Assistance will pass on urgent messages to the beneficiary’s family, business or friends if your journey has been
delayed due to the breakdown/immobilisation of the vehicle.