Mazda European Roadside Assistance, Handbook

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10
Lock Out/Lost Keys
Whilst we will always endeavour to provide assistance by the most practical method should you be unable to gain entry to your vehicle,
modern security systems make it extremely difficult for this to be achieved should spare keys not be available. If a forced entry is
required, you will be asked to sign a declaration stating that you have given permission for this to take place and that any costs for
resultant damage will be your sole responsibility.
European Cover
Roadside Assistance and Recovery
In the event that your Mazda is immobilised in Europe, we will arrange assistance for you. If the problem cannot be resolved at the
roadside, we will organise and pay for the recovery of your Mazda to the nearest authorised Mazda Dealer.
Onward Travel / Hotel Accommodation
In the event that the immobilisation has occurred on route to your planned destination and your Mazda has been taken to an
authorised Mazda Dealer and repairs cannot be completed within 4 hours, you may wish to continue your journey; we will organise
and pay the costs of the most appropriate method of onward transportation to that destination. If you wish to return to the UK we will
organise the most appropriate method of transportation.
Alternatively, you may wish to wait for the completion of repairs. If this necessitates an unscheduled overnight stay we will pay
the costs of up to 5 nights accommodation for you and your passengers on a bed and breakfast basis subject to a limit of €100 per
beneficiary per day.
Car Hire
In the event that, following assistance by Mazda European Assistance, your vehicle cannot be repaired within 4 hours, we will,
whenever possible, organise and pay for a replacement vehicle up to a maximum period of 5 days.
You must be able to satisfy the requirements of the vehicle hire company and you will be responsible for fuel and other ancillary
charges. The replacement vehicle will normally be a passenger car and will not necessarily be an equivalent to the vehicle. Please note
that we cannot guarantee availability of vehicles with accessories such as roof racks, tow bars etc.