Mazda European Roadside Assistance, Handbook

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9
Glass Replacement Service
In the UK, if you or any other beneficiary driving the vehicle experiences a broken front windscreen or side glass which requires
immediate replacement, Mazda European Assistance will advise details of a nationwide glass replacement company to replace the
broken glass.
Please note that you will be responsible for all parts and fitting costs, but these may be covered under your motor insurance policy. In
the event that immediate repair cannot be resourced, Mazda European Assistance will recover the vehicle to the nearest authorised
repairer.
Adverse Weather Conditions
Please be aware that adverse weather conditions such as high winds, snow, ice or floods can make it impracticable for us to provide
our normal assistance services. In this event, our immediate priority is to ensure that you and the beneficiaries travelling with you are
taken to a place of safety, meaning that it may be necessary for us to attend to the vehicle later.
Specialist Charges
In the event that the use of specialist equipment is required to provide assistance when your vehicle has, for example, left the highway,
is in a ditch, is standing on soft ground, sand, shingle, stuck in water or snow or has been immobilised by the removal of its wheels, we
will arrange recovery but you will be responsible for the costs. The costs may be refundable under the terms of your motor insurance
policy.
Release Fees
Should your vehicle be stolen and subsequently recovered by the police, you may be asked to pay a release fee before we can remove
your Vehicle to Approved Mazda Dealer or to your home address. Although we can arrange to guarantee these costs on your behalf,
the payment of such fees is your responsibility.
Incorrect Fuel
If your Vehicle is immobilised as a result of refuelling with incorrect fuel, we will only arrange and pay for the cost of recovering your vehicle
to the nearest Approved Mazda Dealer. The additional benefits detailed in this document will not be provided in the event of refuelling with
incorrect fuel.