Maytag Neptune TL FAV6800A, Service

Page: 17 / 98

©2003 Maytag Appliances Company
16022808 Rev. 0 17
Troubleshooting Procedures
!
WARNING
To avoid risk of electrical shock, personal injury or death, disconnect power to unit before servicing, unless testing
requires power.
*Note: Function may not occur for up to 20 seconds.
While in the Board Output Test, the Quick
Wash LED is always ON.
When the Neptune TL is plugged in, the
Machine Control Board will check the lid
latch mechanism every 20 seconds. If found
to be locked with no cycle running, the
Control Board will send a signal to the switch
to unlock the lid.
Display Diagnostic Codes
The diagnostic code display can be
toggled on and off from
Service Mode
by pressing the Wrinkle Control key.
The display will show a “d” .
The diagnostic codes can be viewed by using the Set
Delay Time
arrow keys. The
Set Delay Time
down
arrow key will cycle down the list one code at time each
time it is pushed. The Set Delay Time up arrow key will
cycle up the list one code each time it is pushed. The
first time the
Set Delay Time down arrow key is pushed,
the newest code will be displayed. A code generated
during or after the current cycle will be displayed with
the rightmost dot
“.” turned “ ON ” .
Access Other Features
W hile a diagnostic code is displayed, if the Normal
Cycle key is pressed and held, the machine will display
the number of cycles since the diagnostic code
occurred. To clear the diagnostic list press the
Quick
Wash and Whites key while viewing the list. The cycle
count for each diagnostic code will also be reset to 0,
but not the machine cycle count.
Diagnostic Codes
Diag.
Code Description Trigger Action to be
taken
1 No Drain
The water
level fails to
drop below
the Low level
before a spin
Displays "nd"
Go to " Will Not
Drain "
Troubleshooting
Section
2
The lid fails
to unlock
Lid failed to
unlock after
multiple
attempts
Displays "LO"
Go to " Will Not
Unlock"
Troubleshooting
Section
3 No Fill
Total fill 14
minutes
exceeded.
Displays "
nF
"
Go to "
No Water
Fill "
Troubleshooting
Section
4
The lid fails
to lock
Lid failed to
lock after 11
attempts
Displays " FL "
Go to " Will not
unlock "
Troubleshooting
Section
Diag.
Code
Description Trigger Action to be
taken
5
Continuous
unbalanced
circuit. Out
of balance
circuit
See section
for unbal.
loads.
(During spin
only)
Displays "uC"
Go to "
Wet
Clothes "
Troubleshooting
Section
6
Locked
Rotor forcing
a shut down.
Locked rotor
is still locked
after 10
attempts.
Displays "Lr"
Go to "
Motor
Control Board
Output Test
"
8
W ater level
sensor fault.
Higher water
levels were
sensed while
the lower
water levels
were not.
Go to " No Water
Fill Test "
10
Unbalance
or cabinet hit
detected
during final
spin, which
prevented
the spinner
from
exceeding
500 rpm
Less than 500
rpm due to an
unbalanced
load.
LED – W ill display
“
ub ”
Go to " Wet
Clothes
"
Troubleshooting
Section"
11
W ill not
remember
machine
settings
Difficulty in
reading
memory
Go to " Clear
diagnostic codes "
Disconnect and
reconnect the
washer power cord
at power supply
outlet.
If condition still
exists, replace
machine control
board.
15 Stuck Key
Detected a
key pressed
more than 75
seconds. The
key is
assumed to
be stuck.
Go to " Membrane
Pad Check "
Check connection
of keypad to control
board.
Replace console if
necessary.
16
High speed
not achieved
due to
torque.
Speed less
than 400 rpm
during a main
wash cycle.
Go to " Wet
Clothes "
Troubleshooting
Section"
17
The lid was
not opened
after
completed
wash cycles.
Did not sense
lid open after
the last three
completed
cycles.
LED – W ill display
“
od ”
Customer may have
tried to repeat wash
cycle without
opening the lid. Go
to "
Lid Lock Test
"