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Troubleshooting and FAQ’s
1. How can I test the speed of my connection?
There are various apps available that can be used to measure your upload and download speed.
We recommend the Ookla speed test app, available from the App Store and Google Play
Store. Before running the test, make sure your device is receiving internet through the roam router.
2. What Download speed do I need to watch TV through my Roam X?
As a general rule of thumb, you will need 3Mbps to stream standard definition video and 5Mbps to stream high
definition video.
3. My phone is connected to the Roam X but I don’t have any phone signal?
The Roam X creates a Wi-Fi hotspot which can be used to provide a Wi-Fi connection to your device.
This means it can be used for all features on your device that use an internet connection.
This includes Facetime, WhatsApp and Wi-Fi calls, but will not include traditional voice calls and
SMS text messages.
4. I am connected to the Roam X with a good Wi-Fi signal but nothing is loading?
If you are near to the Roam X Router, it is likely that you will have a strong Wi-Fi connection to the router.
However, this doesn’t mean that the Roam X is receiving a strong signal from the 3G/4G network. We suggest
trying a different location and ensuring you still have data on your SIM card.
If you are using the router to connect to an existing Wi-Fi hotspot, check the Wi-Fi source is reliable
and has a good download speed before connecting the Roam X to it.
5. Why has my phone got faster internet speed than my Roam X?
The Roam X has been optimised for remote and rural locations where our customers tend to travel. Using the
router’s 3G/4G capabilities in urban locations where the 3G/4G signal is strong, you should still be able to
receive a fast internet speed (enough to stream HD TV). However, the Roam X performs best when 3G/4G signal
is limited, allowing you to use the internet when other devices can’t.
6. I have forgotten my Wi-Fi password, what should I do?
You will need to carry out a factory reset. See page 15.
7. Where can I find more information about the advanced functionality of my router?
If this manual does not cover the function you wish to use, detailed step-by-step information on every function
of the router is available at https://wiki.teltonika-networks.com/view/RUTX11
8. Is there an easier way to change the settings for my router?
Most router functionality can be controlled using the Teltonika App.
9. Does the Roam X work on 5G?
The benefits of 5G to our customers are still limited due to the limited number of (mostly urban) areas where
the technology is available. That said, as the 5G network continues to expand, 5G may well benefit customers in
years to come.
To ensure customers are futureproofed for when 5G technology does provide a benefit, Maxview have
therefore integrated 5G capabilities into the Roam X antenna as standard. Please note, the Roam X Router is a
3G/4G router and does not receive 5G. Therefore, customers wanting to use 5G will need a 5G router and
SIM Card plan.
