14
Matrox Veos – User Guide
Troubleshooting
This section addresses possible problems that could prevent you from using your Matrox product.
Problem
Computer doesn’t display information after Matrox product is
connected
1
Cause
Your Matrox product may not be properly connected.
1
Solution
Make sure your Matrox product is properly connected and that all connectors are properly
fastened. For more information,
see “Connection setup”, page 4
.
2
Cause
Your computer may be turned off.
1
Solution
Make sure your computer is turned on.
3
Cause
A display resolution may have been selected in Windows but may not be supported by your
Matrox product.
1
Solution
Use Matrox PowerDesk software to change your display resolution. For more information,
see Matrox PowerDesk help.
Problem
No indicator light (black)
1
Cause
Your Power/USB cable or twisted pair cable
may not be properly connected.
1
Solution
Make sure your Power/USB cable or twisted pair cable are properly connected. For more
information,
see “Connection setup”, page 4
.
Problem
Indicator light is red
1
Cause
Master unit only
– Your Master unit may not support the selected display resolution.
1
Solution
Make sure your Master unit supports the selected display resolution. For more information,
see Matrox PowerDesk help.
Indicator
light
