20
Matrox graphics card – User Guide
Problem
3D and video programs don’t work
1
Cause
Your computer or program may not work well with bus mastering.
1
Solution
Disable bus mastering:
(If you want to continue using bus mastering, see the other solutions.)
Windows 2000/XP –
1
Double-click the PowerDesk icon (
) on your Windows taskbar to access the
PowerDesk main interface. To see the PowerDesk icon in Windows XP, you may need to
click the
Show hidden icons
button (
) on your Windows taskbar.
2
Click
Help
!
Troubleshooting settings
.
3
Make sure
Use bus mastering
is disabled.
4
Click
OK
or
Apply
. You can now close the PowerDesk main interface.
2
Cause
Your computer may not have given an interrupt request (IRQ) to your Matrox graphics card
or may have given one used by another device in your computer. This may be because your
computer’s “Plug-and-Play” feature is turned off.
Windows 2000/XP –
To check the display adapter’s IRQ:
1
Click
Start
!
Settings
*
!
Control Panel
!
Performance and Maintenance
*
!
System
(double-click*)
!
Hardware
!
Device Manager
. (* Depending on your version and
configuration of Windows, this part of the step may not be necessary.)
2
Click the plus sign to the left of the
Display adapters
. An “
X
” through an icon means the
hardware has been disabled. A circled exclamation point through the icon means the
hardware has a problem.
3
Double-click the name of your Matrox display
adapter to open a properties dialog box. The
type of problem is displayed in the
General
tab
!
Device status
area. Check also the
Resources
tab
!
Resource type
list for an
Interrupt Request
.
1
Solution
Change settings in your computer BIOS setup utility.
If your computer has the options of enabling Plug-and-Play detection, or assigning an IRQ
to a VGA adapter, make sure they’re enabled. If your computer doesn’t have these options,
you may be able to manually assign an IRQ to your graphics card using the BIOS setup utility.
For more information on the BIOS setup utility of your computer, see your system manual
or contact your system manufacturer.
