18
Matrox graphics card – User Guide
Extra troubleshooting
Graphics
The following troubleshooting items address problems related to graphics cards.
Problem
Can’t use Windows, Windows reports a configuration error, and/or
can’t install or uninstall Matrox display driver
1
Cause
The problem may be specific to the motherboard in your computer.
1
Solution
There may be a software update available for your motherboard. To find out what
motherboard model your computer is using, see your system manual. For more information,
contact the maker of your motherboard or computer. Many motherboard or computer
manufacturers have software updates available on their Web site.
2
Cause
Files on your system may have been deleted or corrupted.
1
Solution
Remove, then restore Matrox software. For more information,
see page 13
.
Problem
Monitor settings aren’t automatically detected
Note:
Windows 2000/XP –
You may need administrator rights to install certain software.
For more information, see Windows documentation.
WARNING:
If incorrect software monitor settings are used, your display may become
unusable and
some
monitors can be permanently damaged. For more information, see
your monitor manual.
Note:
Windows 2000/XP –
To check if your monitor settings are properly selected:
1
Right-click your Windows desktop background, then click
Properties
!
Settings
!
Advanced
!
Monitor
. If you’re using multiple displays in
independent
mode, select a
display before clicking
Advanced
.
2
If you see the name of your monitor or “Plug-and-Play”, your monitor settings are
properly selected.
If you see the wrong monitor name or
Default monitor
, your monitor settings aren’t
properly selected.
