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Matrix E1X, Service Manual

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20

6.3 tRoUblESHootiNg - KEypaD iSSUES

cHaptER 6: tRoUblESHootiNg

ALL OR SOME OF THE FUNCTION KEYS DO NOT RESPOND

poSSiblE caUSES:

1)  The keypad connecting ribbon cable has not been properly fit to the console connector.  

2)  The keypad is damaged.

3)  The console control board is damaged.  

SolUtioN:

1)  Remove the back of the console and check to see if the keypad connecting ribbon cable is connected properly to the console control board.  

Reconnect the cable and test the keypad for function (Figures A, B, & C).  

        a.  If the keypad still does not respond, replace the affected keypad.  

        b.  If the keypad does not resolve the issues, replace the console.    

figURE a

figURE b

figURE c

Summary of Contents for E1X

Page 1: ...E 1 X E l l i p t i c a l S E R V IC E M A N U A l ...

Page 2: ......

Page 3: ...ew 13 CHAPTER 6 Troubleshooting 6 1 Electrical Diagram 14 6 2 Console Power Issues 19 6 3 Keypad Issues 20 6 4 Resistance Issues 21 6 5 Pedal Slipping 22 6 6 Noise Issues 23 6 7 Heart Rate Issues 24 CHAPTER 7 PART REPLACEMENT GUIDE 7 1 Front Shroud Removal 25 7 2 Console Replacement 26 7 3 Heart Rate Handlebar Replacement 27 7 4 Heart Rate Grip Replacement 28 7 5 Cup Holder Replacement 29 7 6 Cons...

Page 4: ...20 Front Roller Replacement 51 7 21 Test the Elliptical Trainer 52 CHAPTER 8 elliptical TRAINER specifications and assembly guide 8 1 Elliptical Trainer Specifications 53 8 2 Unpacking the Elliptical Trainer 54 8 3 Fasteners and Assembly Tools 55 8 4 Assembly Instructions 56 8 5 Leveling the Elliptical Trainer 62 8 6 TV Bracket Installation 63 ii ...

Page 5: ...1 1 1 Serial Number Location Chapter 1 Serial number location ...

Page 6: ...d have a clearance of 20 on one side and behind the unit and 12 on the other side from the wall or other equipment This zone is to allow easy access to the elliptical trainer and gives the user an easy exit path from the machine If the site has a heavy plush carpet to protect the carpeting and machinery you should place a rigid plastic base under the unit Please do not place the Matrix Elliptical ...

Page 7: ... leave children unsupervised around the unit Never drop or insert objects into any opening Keep hands away from moving parts If the item cannot be reached contact a Matrix authorized dealer for assistance Do not wear any clothing that might catch on any moving parts of the elliptical trainer Do not turn pedals by hand and do not use this product in bare feet Do not dismount the elliptical trainer ...

Page 8: ... include 1 A LOW BATTERY message will appear on the display 2 Backlighting on the LCD display will be disabled 3 No one has used the elliptical trainer for an extended period of time 4 The elliptical trainer powers off immediately after the user stops pedaling If the battery must be recharged use the optional power adaptor to charge the unit The charger should be connected to the elliptical traine...

Page 9: ... dust and dirt Chapter 3 PREVENTATIVE MAINTENANCE 3 1 recommended cleaning tips 3 2 Check for damaged parts DO NOT use any equipment that is damaged or has worn or broken parts Use only replacement parts supplied by Matrix Fitness Systems MAINTAIN LABELS AND NAMEPLATES Do not remove labels for any reason They contain important information If unreadable or missing contact Matrix Fitness Systems for...

Page 10: ...specific attention the latest version will always be available on the Matrix web site at www matrixfitness com DAILY MAINTENANCE ITEMS 1 Look and listen for loose fasteners unusual noises and any other indications that the equipment may be in need of service 2 Clean the elliptical trainer before and after each use including a Use a damp soft cloth with water or mild liquid detergent to clean all e...

Page 11: ...keys with a symbol of plus include additional workout options Press these keys repeatedly for similar workout options E LEVEL ARROW KEYS During a workout pressing the UP or DOWN ARROW can adjust intensity levels F RIGHT LEFT ARROW KEYS A pair of RIGHT and LEFT ARROW keys are located on the side of SELECT Use the arrows when setting up a workout to change workout parameters displayed on the LCD con...

Page 12: ...changing intensity levels that occur in no regular pattern or progression 20 min Level Time Weight TIME GOAL Time Goal sets exercise duration as the workout goal Once the objective is met the workout automatically goes into a cool down phase and ends afterward 20 min Time Weight DISTANCE GOAL Distance Goal is designed to build endurance to a certain distance Once the objective is met the workout a...

Page 13: ...nclude 1 A LOW BATTERY message will appear on the display 2 Backlighting on the LCD display will be disabled 3 No one has used the elliptical trainer for an extended period of time If the battery must be recharged use the optional power adaptor to charge the unit The charger should be connected to the elliptical trainer for a minimum of eight hours to ensure a thorough charge If LOW BATTERY still ...

Page 14: ...T LEFT ARROW keys and then press SELECT 4 Press START to begin the workout DISTANCE GOAL 1 Repeatedly press the GOAL key to select Distance Goal and then press SELECT 2 Select Calories using the RIGHT LEFT ARROW keys and then press SELECT 3 Select Weight using the RIGHT LEFT ARROW keys and then press SELECT 4 Press START to begin the workout CALORIES GOAL 1 Repeatedly press the GOAL key to select ...

Page 15: ...8 9 39 0 41 9 41 9 20 29 23 6 23 6 28 9 29 0 32 9 33 0 36 9 37 0 41 0 41 0 30 39 22 8 22 8 26 9 27 0 31 4 31 5 35 6 35 7 40 0 40 0 40 49 21 0 21 0 24 4 24 5 28 9 29 0 32 8 32 9 36 9 36 9 50 59 20 2 20 2 22 7 22 8 26 9 27 0 31 4 31 5 35 7 35 7 60 17 5 17 5 20 1 20 2 24 4 24 5 30 2 30 3 31 4 31 4 FIT TESt S RESULT FOR MALE Fit TEst s Result for FEMALE 4 4 USING Fitness NETWORKING The two RJ45 networ...

Page 16: ...or LEVEL ARROW keys Each of the custom settings will show on the display 3 To select a custom setting press the SELECT key when the desired setting is shown 4 To change the value of the setting use the LEFT RIGHT ARROW keys or the LEVEL ARROW keys 5 To confirm and save the value of the setting press the QUICK START key Setting saved will appear on the display To exit the setting without saving pre...

Page 17: ...onds Pause Time 30 Sec 30 Sec 180 Sec Second This is the maximum time during which a workout can remain in pause mode Restrictions exist for the machine not equipped with a battery Model EL N A N A N A CB Upright bike RB Recumbent Bike EL Elliptical Trainer SI Stepper Language English N A N A N a The native language prompts in the display Software version N A N A N A N A Software version is not ed...

Page 18: ...14 Chapter 6 TROUBLESHOOTING 6 1 Electrical Diagrams Electrical Block Diagram ...

Page 19: ...15 Wiring diagram INstruction 6 1 Electrical Diagrams Chapter 6 Troubleshooting ...

Page 20: ...16 Chapter 6 TROUBLESHOOTING P01 Console Cable 6 1 Electrical Diagrams ...

Page 21: ...17 6 1 Electrical diagrams Chapter 6 Troubleshooting P02 Pulse sensor wire ...

Page 22: ...18 6 1 Electrical Diagrams P03 Generator Wire Chapter 6 Troubleshooting ...

Page 23: ...able at the console Use a multi meter to check if the voltage between the 1 VCC and 7 Ground pins of the console cable is greater than 12 Figure A a If the voltage is greater than 12 replace the console 3 Unplug the ECB wiring harness from the lower board and pedal the machine Use a multi meter to check to see if the voltage from the ECB is variable voltage should vary depending on the RPM used a ...

Page 24: ...pad is damaged 3 The console control board is damaged SOLUTION 1 Remove the back of the console and check to see if the keypad connecting ribbon cable is connected properly to the console control board Reconnect the cable and test the keypad for function Figures A B C a If the keypad still does not respond replace the affected keypad b If the keypad does not resolve the issues replace the console ...

Page 25: ...le cable connections at the console and lower board 2 Unplug the ECB wiring harness from the lower board and pedal the machine Using a multi meter check the ohm readout from the ECB wiring harness Figure A a If the ohm reading is between 10 and 15 replace the lower board b If the ohm reading is not between 10 and 15 replace the ECB c If the issue is not resolved by the lower board or ECB replace t...

Page 26: ... enough 2 The one way bearing is damaged SOLUTION 1 Check the drive belt tension The drive belt should have 120 ft lbs of tension for a used belt and 150 ft lbs of tension for a new belt 2 If the belt tension is correct and the belt is still slipping the one way bearing is damaged Replace the drive assembly Figure A Figure A ...

Page 27: ...he washers 3 Belt tension is too loose or belt is dirty 4 The crank bearings are damaged or worn out 5 The link arm bearings are damaged or worn out SOLUTION 1 Clean and tighten the belts 2 Tighten the connections between the pedal and link arm Figure A 3 Tighten the connections between the pedal arm and link arm and check to see that the washers are not missing Figures B C 4 Replace the crank 5 R...

Page 28: ...e HR strap is at a low battery status 3 The HR strap is damaged 4 The HR grips are damaged 5 The HR board in the console is damaged SOLUTION 1 Re center the HR strap on the user s chest as shown in Figure A 2 Replace the battery in the HR Strap 3 Wet the user s hand then reestablish contact with the HR grip 4 Replace the HR strap 5 Replace the HR grips 6 Replace the console FIgure A ...

Page 29: ...driver 2 There should be 8 screws on the left side Figure A and 10 screws on the right side Figure B 3 Once the screws are removed the shroud will split into 2 pieces to be removed 4 Figure C shows the elliptical trainer with both shrouds removed Figure A Figure B Figure C Chapter 7 Part replacement guide ...

Page 30: ...ve the console Figure C 3 Reinstall the wire connections to the new console 4 Carefully push the wires into the console and mast until they are clear of the console mast connection and attach the new console to the mast using the 4 screws you removed in Step 1 5 Test the elliptical trainer for function as outlined in Section 7 21 Figure A Figure B Figure C Chapter 7 Part Replacement Guide ...

Page 31: ...g and then disconnect the 2 wires from the handlebar and remove the defective handlebar Figure B 3 Reconnect the 2 wires to the new heart rate handlebar the wires are not side specific 4 Carefully push the 2 wires back into the console mast and attach the handlebar to the console mast using the 4 screws removed in Step 1 5 Test the elliptical trainer for function as outlined in Section 7 21 Figure...

Page 32: ...ve the 2 screws holding the HR grip together Figure B NOTE You may need to remove the console to give access to the HR grip screws 3 Disconnect the HR Grip wire and remove the cap and the two halves of the HR grip Figures C D E 4 Reverse Steps 1 3 to install new HR grips 5 Test the elliptical trainer for function as outlined in Section 7 21 Figure A Figure B Figure C Figure D Figure E ...

Page 33: ... REPLACEMENT Chapter 7 Part Replacement Guide 1 Remove the 2 screws holding the cup holder to the console mast Figure A 2 Remove the cup holder Figure B 3 Reverse Steps 1 2 to install a new cup holder Figure A Figure B ...

Page 34: ...gure A NOTE If just replacing an overlay only complete Steps 4 8 9 3 Remove the wire connections holding the console back to the front Figure B 4 Disconnect the console back from the front Figure C 5 Using a razor blade carefully peel up one corner of the overlay and then remove the whole overlay Figure D Remove any access adhesive from the plastic Figure A Figure B Figure C Figure D ...

Page 35: ...move the backing from the new keypad Figure H Install the new keypad by sliding the ribbon cable through the slot in the console and plug it in to the appropriate console housing Be careful to seat the ribbon cable correctly 9 Remove the backing from the new overlay Install the new overlay into the console housing over the keypad Be careful to avoid air bubbles and misalignment 10 Reverse Steps 1 ...

Page 36: ... board Figure A 3 Remove the 2 screws holding the lower board to the frame Figure B 4 Remove the lower board 5 Reverse Steps 1 4 to install a new lower board 6 Test the elliptical trainer for function as outlined in Section 7 21 Chapter 7 Part Replacement Guide 7 7 LOWER BOARD REPLACEMENT Figure A Figure B ...

Page 37: ...low you to pivot the idler loosening tension on the belt Figures B C 4 Now that tension has been loosened remove the drive belt Figure D 5 Reverse Steps 1 4 to reinstall a new belt 6 Tighten the idler eye bolt so that the drive belt is tensioned to 120 ft lbs for a used belt and 150 ft lbs for a new belt 7 Test the elliptical trainer for function as outlined in Section 7 21 fIGURE a fIGURE b fIGUR...

Page 38: ...cket Figure A 3 Remove the 2 tension eye bolts on the ECB mounting bracket Figure B 4 Remove the screw holding the ECB wire harness in place Figure C 5 Now that the tension has been loosened pull the ECB up and remove the ECB belt Figure D 6 Reverse Steps 1 5 to install a new ECB belt 7 Test the elliptical trainer for function as outlined in Section 7 21 fiGURE a fIgure b fIGURE c fIgure D ...

Page 39: ...connect the ECB wire harness Figure A 3 Remove the 2 nuts holding the ECB to the ECB mounting bracket Figure B 4 Disconnect the 2 tension eye bolts from the ECB mounting bracket Figure C 5 Remove the 4 screws holding down the ECB Figure D When reinstalling the ECB frame torque the screws to 12 N m Figure A Figure B Figure C Figure D ...

Page 40: ...e Steps 1 7 for installing a new ECB 9 Tighten the eye bolts on the ECB mounting bracket so that the ECB belt is tensioned to 60 ft lbs for a used belt and 75 ft lbs for a new belt 10 Test the elliptical trainer for function as outline in Section 7 21 7 10 ECB ELECTRONIC BRAKE REPLACEMENT CONTINUED Chapter 7 Part Replacement Guide ...

Page 41: ...the large nut holding the crank axle set to the frame Figure A 5 Use a hammer to push the crank axle set to the left side and out of the frame Figure B NOTE A piece of wood or other material should be used between the drive axle set and the hammer to prevent damage to the drive axle threads 6 Reverse Steps 1 5 to install a new crank axle set 7 Test the elliptical trainer for function as outlined i...

Page 42: ... as outlined in Section 7 8 3 Pull the cap off of the crank pedal arm connection Figure A 4 Remove the large nut holding the pedal arm to the crank Figure B NOTE Be sure to notice the order of the washers as you remove them for reinstallation Figure C 5 The front of the link arm can now be lifted away Figure D Figure A Figure B Figure C Figure D ...

Page 43: ...emove the crank Figure F 7 Remove the large nut holding the drive axle set to the frame Figure G 8 Use a hammer to push the drive axle to the right side and out of the frame Figure H NOTE A piece of wood or other material should be used between the drive axle set and the hammer to prevent damage to the drive axle threads 9 Test the elliptical trainer for function as outlined in Section 7 21 ...

Page 44: ...pivot of the dual action handlebar Figure B 3 Disconnect the level button wire within the pivot tube Figure C 4 Carefully pull the wire up through the dual action handlebar and remove the defective level button assembly Figure D 5 Reverse Steps 1 4 to install a new level button assembly 6 Test the elliptical trainer for function as outlined in Section 7 21 Figure A Figure B FiguRe C Figure D ...

Page 45: ... the dual action handlebar to the link arm Figure A B 2 Remove the screw nut holding the dual action handlebar to the link arm Figure C This will allow one side of the link arm to be moved away from the dual action handlebar 3 Remove the cap on the pivot of the dual action handlebar Figure D Figure A Figure B Figure C Figure D ...

Page 46: ...ion handlebar Figure F 6 Reverse Steps 1 5 to install a new dual action handlebar NOTE When reinstalling the dual action handlebar tighten the 4 screws removed in Step 5 to 34 N m torque 7 Test the elliptical trainer for function as outlined in Section 7 21 7 14 Dual action handlebar replacement CONTINUED Chapter 7 Part Replacement Guide ...

Page 47: ...hole plate 3 Slide the link arm assembly off of the pedal arm Figure C NOTE Make sure to notice the order of the washers for reinstallation wavy Teflon pedal assembly Teflon 3 hole plate screws 4 Peel up the pedal foot pad and remove the 4 screws holding the pedal to the link arm Figure D 5 Reverse Steps 1 4 to install a new pedal 6 Test the elliptical trainer for function as outlined in Section 7...

Page 48: ...ction handlebar to the link arm Figure A B 2 Remove the screw nut holding the dual action handlebar to the link arm Figure C This will allow one side of the link arm to be moved away from the dual action handlebar 3 Remove the 4 screws holding the link arm assembly to the pedal arm Figure D Figure A Figure B Figure C Figure D ...

Page 49: ... hole plate 5 Slide the link arm assembly off of the pedal arm Figure F NOTE Make sure to notice the order of the washers for reinstallation wavy Teflon pedal assembly Teflon 3 hole plate screws 6 Peel up the pedal foot pad and remove the 4 screws holding the pedal to the link arm Figures G H 7 Reverse Steps 1 6 to install a new link arm 8 Test the elliptical trainer for function as outlined in Se...

Page 50: ...2 Pull the cap off of the crank pedal arm connection Figure A 3 Remove the large nut holding the pedal arm to the crank Figure B NOTE Be sure to notice the order of the washers as you remove them for reinstallation Figure C 4 The front of the link arm can now be lifted away Figure D Figure A FIgure B Figure D Figure C ...

Page 51: ...Replacement Guide Figure F 5 Remove the 4 screws holding the link arm assembly to the pedal arm Figure E move the link arm out of the way Figure F 6 Remove the 6 screws holding the rear shroud in place and move the shroud out of the way Figures G H FIgure G Figure H ...

Page 52: ...8 Move the pedal arm so that the rollers are below the hole created by removing the roller cover remove the pedal arm Figures J K 9 Reverse Steps 1 8 to install a new pedal arm 10 Test the elliptical trainer for function as outlined in Section 7 21 7 17 Pedal ARM REPLACEMENT CONTINUED Chapter 7 Part Replacement Guide ...

Page 53: ...l arm 2 Remove the screw holding the rear roller to the pedal arm Figure A 3 Press a large tie rod fork between the 2 rear rollers forcing them off of the pedal arm Figures B C 4 Reverse Steps 1 2 to install new rear rollers 5 Test the elliptical trainer for function as outlined in Section 7 21 Figure A Figure B Figure C ...

Page 54: ... screws holding down the covering plate and remove it Figure A 3 Remove the 12 screws holding down the roller track and remove it Figure B 4 Reverse Steps 1 3 to install a new roller track 5 Test the elliptical trainer for function as outlined in Section 7 21 Figure A Figure B Chapter 7 Part Replacement Guide ...

Page 55: ...eplacement Guide 7 20 front roller replacement 1 Remove the screw holding the front roller to the stabilizer Figure A 2 Remove the front roller Figure B 3 Reverse Steps 1 2 to install a new front roller Figure A Figure B ...

Page 56: ...ng While moving listen for any odd noises or squeaks 2 After stopping movement press the QUICK START button and begin using the machine 3 Grasp the hand grips to check for proper heart rate response 4 Press the level up and down buttons both on the hand grips and on the console to make sure resistance is fully functional 5 If everything functions properly stop pedaling and the unit will reset to n...

Page 57: ...am Quick Keys Yes One Touch Quick Start Yes Pause Time 30 Seconds Language Options English Italian German Spanish French Dutch Portuguese Japanese Technical Data Resistance Technology JID Hybrid Generator Resistance Levels 20 Drive System Two stage belt driven Stride Drive System Forward and Reverse Stride Length 19 48 cm Dimensions L x W x H 83 x 31 x 67 211 x 79 x 170 cm Product Weight 333 lbs 1...

Page 58: ...NS AND ASSEMBLY GUIDE The Matrix E1x Elliptical Trainer is carefully inspected before shipment so it should arrive in good operating condition Matrix Fitness ships the unit in the following pieces NOTE If these parts are missing from the package please contact Matrix Fitness at once ...

Page 59: ...55 8 3 Fasteners and Assembly Tools Chapter 8 Elliptical trainer SPECIFICATIONS AND ASSEMBLY GUIDE ...

Page 60: ...and 12 on the other side from the wall or other equipment This zone is to allow easy access to the elliptical trainer and gives the user an easy exit path from the machine If the site has a heavy plush carpet to protect the carpeting and machinery you should place a rigid plastic base under the unit Please do not place the Matrix E1x Elliptical Trainer in an area of high humidity such as the vicin...

Page 61: ...nt end Insert a wooden or hard box underneath the Main Body while you lift it up 2 Fasten the Front Foot to the Main Body using two screws Z10 STEP 1 8 4 Assembly Instructions Chapter 8 ELLIPTICAL trainer SPECIFiCATIONS and ASSEMBLY GUIDE ...

Page 62: ...ast to the Base Frame using two screws Z03 four washers Z04 and two nylon nuts Z07 4 Attach the Cup Holder Bracket to the Console Mast using the existing screws in the Console Mast CONSOLE 1 Connect the Console Cable inside the Console and unscrew the four screws attached to the back of the Console 2 Carefully push the wires into the Console and Console Mast until they are clear of the Console Con...

Page 63: ...s and assembly guide HR Handlebar 1 Plug in the heart rate wires to the wires from the Console Mast 2 Attach the Heart Rate Handlebar to the Console Mast using four screws Z25 and four washers Z24 CUP HOLDER Attach the Cup Holder to the Cup Holder Bracket using two screws Z22 STEP 3 ...

Page 64: ...ink Arms R and L to the Pedal Arms using eight screws Z01 and eight washers Z02 3 Attach the Dual Action Handlebars to the Link Arms using two bolts Z06 four bushings Z05 and two nylon nuts Z07 4 Align the cut out inside the Link Arm Caps Z08 with the link arm mounting hole Apply pressure to the cap until it snaps into place STEP 4 Chapter 8 Elliptical trainer specifications and assembly guide ...

Page 65: ...61 Chapter 8 elliptical trainer specifications and assembly guide 8 4 Assembly instructions continued ...

Page 66: ...ere it will be used check its stability If the elliptical trainer is placed on an uneven surface adjusting the adjustable levelers located underneath the base frame can help but will not compensate for extremely uneven surfaces To adjust loosen the nut and turn the leveler until the rocking motion ceases and both levelers rest firmly on the floor Retighten the nut ...

Page 67: ...et to the console mast using the 4 screws removed in Step 1 Figure F 6 Attach the small bracket to the TV bracket using the hardware provided There should be 1 lock washer and 3 flat washers on each side Figure G 7 Attach the TV to the TV bracket using 4 silver screws sent with the TV Figure H 8 Connect the coax and TV power wire to the TV Figure I 9 Unbox the power cord from the TV box and plug i...

Page 68: ...64 Figure E Figure F Figure G Figure H 8 6 tv bracket installation continued chapter 8 elliptical specifications and assembly guide ...

Page 69: ...65 Figure I Figure J Figure K Figure L chapter 8 elliptical specifications and assembly guide 8 6 tv bracket installation continued ...

Page 70: ...66 NOTES ...

Page 71: ...67 MATrix Fitness systems corp 1610 Landmark Drive Cottage Grove wi 53527 USA TOLL FREE 866 693 4863 www matrixfitness com FAX 608 839 1717 KO REV 1 ...

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