TROUBLESHOOTING
PROBLEM
POSSIBLE CAUSE
CORRECTIVE ACTION
The burner will not
light using the igniter
procedure.
1. The igniter electrode may be
covered with grease or residue.
2. The igniter electrode may have
a loose or disconnected wire.
3. No spark is being generated.
4. No gas flow or cylinder valve
not open.
5. Vapor lock at coupling nut
to LP cylinder.
1. Clean the igniter electrode.
2. Check the connection and
reconnect any loose or
disconnected wires.
3. Replace the AAA size battery
inside the igniter.
4. Make sure LP cylinder is not
empty or open cylinder valve.
5. Turn off knob and LP cylinder
valve. Disconnect coupling nut
from LP cylinder. Reconnect
and retry.
The burner will not
light with a match.
1. No gas flow or an obstructed
gas flow.
1. Check the fuel level. Clean the
venturi tube and burner.
If you have any questions regarding the product, please call customer service at 1-800-963-0211, 8
a.m. - 8 p.m., EST, Monday - Friday.
The flame goes out.
1. Disconnected gas supply hose.
2. High or gusting winds.
1. Reconnect the gas supply hose.
2. Move the grill out of the
windy area.
Flare-up.
1. Excessive cooking temperatures.
2. Grease and residue build-up.
3. Excessive fat in the meat.
4. Excessive oil in the marinade.
1. Reduce the flame level.
2. Clean the components.
3. Trim fat from the meat before
cooking.
4. Use a non-oil based marinade.
Yellow sooty flame.
1. Excessive cooking temperature.
2. Obstruction of gas flow.
3. Ventilation closed.
Damper closed.
1. Reduce the flame level.
2. Check and clean venturi tube
and burner.
3. Adjust ventilation
and damper accordingly.
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