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Distributed in Australia by:
GLEN DIMPLEX AUSTALIA PTY LTD
Unit 1/21 Lionel Road, Mount Waverely,
Victoria, 3149, Australia
Phone: 1 300 556 816
Fax : 1 800 058 900
Email : [email protected]
Web : www.glendimplex.com.au
5 Warranty
claims
If you make a valid claim under a parts and labour warranty and none of the exclusions set out in
section 2 apply, we will, at our election, either:
(a)
Repair the relevant part of the Masport product; or
(b)
Replace the relevant part of the Masport product with a product of identical speci
fi
cation (or
where the product is superseded or no longer in stock, with a product of as close a speci
fi
cation as
possible).
We will also arrange for the relevant repaired or replacement part to be installed at no charge to
you.
If you make a valid claim under a parts only warranty and none of the exclusions set out in
section 2 apply, we will, at our election, repair or replace the relevant part. You acknowledge
that installation is not covered under a parts only warranty, however, we may, for a fee, install
the repaired or replacement part for you. We will, on request, provide you with a quote for the
installation of the repaired or replacement part.
Goods presented for repair may be replaced by refurbished goods of the same type rather than
being repaired. Refurbished parts may be used to repair the goods.
Masport products are designed and supplied for normal domestic use. We will not be liable to you
under this warranty for business loss or damage of any kind whatsoever.
6
Costs of warranty claim
Where you make a claim under this warranty, a Glen Dimplex authorised repairer may need to
attend your premises to inspect the Masport product. For Masport products located in Australia,
we may charge you a service call fee if a repairer will be required to travel more than 30
kilometers from the nearest Glen Dimplex service centre to your location. You may obtain details
on the location of our service centres and our service call fees by visiting our website (www.
masportheating.com.au in Australia, www.masportheating.co.nz in New Zealand) or calling our
customer care line (1300 556 816 in Australia, 09 2748265 in New Zealand).
