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2 Warranty
exclusions
This express warranty does not apply where:
(a)
The Masport product has been installed, used or operated otherwise than in accordance
with the product manual or other similar documentation provided to you with the Masport product;
(b)
The Masport product requires repairs due to damage resulting from accident, misuse,
incorrect installation, cleaning or maintenance, unauthorised modi
fi
cation, tampering or
unauthorised repairs by any persons, use of defective or incompatible accessories or exposure to
abnormally corrosive conditions;
(c)
The defective part relates to a consumable part of the Masport product which require routine
replacement, or the pot belly stove grates;
(d)
You are unable to provide us with reasonable proof of purchase for the Masport product;
(e)
The breakdown occurs after the expiry of the express warranty period set out in section 1; or
(f)
The Masport product was not purchased in Australia or New Zealand as a brand new
product.
3 Consumer
Guarantees
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and for compensation for any other
reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or
replaced if the goods fail to be of acceptable quality and the failure does not amount to a major
failure.
If you acquired the goods in New Zealand, similar provisions of the Consumer Guarantees Act
1993 may apply, but may be excluded if you acquired the goods for the purpose of a business.
4
How to make a claim
You may make a claim under this warranty by visiting our website (www.masportheating.com.au in
Australia, www.masportheating.co.nz in New Zealand), contacting our customer care line (1300
556 816 in Australia, 09 2748265 in New Zealand) or visiting a Glen Dimplex service centre.
To make a valid claim under this warranty, you must:
(a)
Lodge the claim with us as soon as possible and no later than 14 days after you
fi
rst become
aware of the breakdown;
(b)
Provide us with the Masport product serial number;
(c)
Provide us with reasonable proof of purchase for the Masport product; and
(d)
If required by us, provide us (or any person nominated by us) with access to the premises at
which the Masport product is located at times nominated by us (so that we can inspect the Masport
product).
