TANGO Desktop
Service
Märzhäuser Sensotech GmbH
31
11 Service
If you notice a fault or malfunction during operation, check the outer circuitry first (voltage supply, cabling
etc.). If the fault or malfunction persists, please contact our Customer Service Center.
The staff at our Customer Service Center will be happy to help with support queries, complaints and
suggestions about our products and services.
Overview of the services from our Customer Service Center:
Advice
and
support
Support for customer-specific application questions
Support for putting equipment into service
Inspection and repair of equipment
Fault analysis (also online via web conference)
Delivery of spare parts and replacements
User training (also online via web conference)
You can reach our Customer Service Center Mondays to Fridays from 08:00 am to 16:00 pm CET.
Tel.:
+49 6441 9116-36
Fax:
+49 6441 9116-40
E-mail:
12 Taking out of Service
Equipment damage possible through putting into/taking out of service with existing
mains power connection.
While the controller is connected to the voltage supply, connection and disconnection of
cables can cause damage to the controller ports and the peripheral devices.
Ensure that the controller is not connected to the power supply before you connect a
PC or other peripheral devices to the controller or disconnect them from the controller.
1
Disconnect the controller from the power supply.
2
Disconnect all connected cables from the controller.
3
Clean the controller (see chapter
9 Cleaning
, page 30).
Taking out of service is now complete.
