Troubleshooting
Problem
Potential Reasons
What to do
No picture
Power isn't connected
Connect the power
The power switch is not on
Switch on the power
Screen shows
No Signal
Not connect DVB-S cable
Plug in the DVB-S cable
Incorrect setting
Set up correct parameter
No sound from
speaker
No or incorrect connection
with audio cable
Connect the audio cable
correctly
Mute the sound
Switch on the correct
volume control
Incorrect sound track
Try another sound track
Only sound,
no image on
the screen
No or incorrect connection
with AV cable
Connect the audio cable
correctly
The program is a radio
program
Press <TV/RADIO> key to
shift into TV mode
In IPTV mode,
Connection is not stable.
Exit all the way out of IPTV
mode and re-enter IPTV
mode
Remote control
unit is not workable
The battery is exhausted
Change new battery
Remote control unit is not
in the right opposite of the
front panel or too far from
it
Adjust the way of holding
remote control unit and
near from the panel
Check
for
sunlight
interference
No change needed.
Although we need to know
if there is going to be
interference from other
units. Meaning no inferred
interference from other
units. Tape across the
sensor is best.
The image stop
suddenly or mosaic
The signal is too weak
Strengthen the signal
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