9 General rules governing the warranty procedure
•
Only original spare parts intended for Mandam machinery provide long-lasting
and efficient operation. Parts for all Mandam machinery are available through our
dealer network or directly from the manufacturer.
•
The warranty covers defects and damage attributable to the Manufacturer as a result
of material defect, inappropriate treatment or assembly. By granting a warranty, the
Manufacturer agrees (the scope and total costs of repairs must be agreed between
the Manufacturer and the other party) to the following:
a) free repair of equipment found to be faulty,
b) provide the User with new properly manufactured replacement parts free of
charge,
c) cover labour and transport costs.
• Complete replacement of the equipment with another unit free of defects, should
the operations listed in a) and b) fail to ensure proper operation of the equipment.
• Warranty services are to be provided by the Manufacturer, or by the warranty
services contractor appointed by the Manufacturer.
• The User should report a complaint promptly and within 14 days of the occurrence
of the fault or damage.
• The warranty is automatically to be extended for the period during which the
equipment is repaired.
• The Manufacturer shall not accept any warranty claim if the equipment has
undergone any technological modifications or repair without the Manufacturer’s
prior knowledge, has been improperly stored, maintained or improperly used.
• If the User considers that the complaint they have made has not been properly
handled, they have the right to demand that the Seller has the case examined by
an expert appointed by both parties to the dispute.
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