Can I use a mattress Protector with
my new mattress?
We recommend the use of a mattress protector in addition to the removable washable
covers. Unfortunately, if a mattress is soiled in any way due to dropping a glass of wine for
example, your Guarantee will be invalid, and a mattress protector helps prevent this.
Does my mattress feature a removable,
washable cover?
Where your mattress features a removable, washable cover or integrated mattress
protector, you are able to machine wash at 40 degrees. When you remove the cover/
mattress protector, please remember that the product has been used, and therefore you
may see signs of wear and tear that you would not otherwise see with a fixed cover
product. You may see some slight damage to the sleeping surface, small indentations,
discolouration or even small tears. All of these are considered normal wear and tear, and
do not constitute a manufacturer’s fault.
If the label does not state “removable, washable cover” then you should not remove the
cover under any circumstances. We occasionally use “zipped” covers that are not
designed to be removed. Where the cover is not intended to be removed, the zip will be
locked using a “cable tie” device. Please note that if you then remove the cover, your
Guarantee will be void.
Do your products comply with the UK Fire
Regulations?
All of our products comply with the appropriate legislation as detailed in The Furniture and
Furnishings (Fire) (Safety) Regulations 1988. Certificates are available on request.
Where are your products made?
All of our products are manufactured in the UK, and 100% of our raw materials are
sourced through UK based organisations.
What type of base or frame can we use with your
mattresses?
We recommend you use your mattress with a new base supplied by us, for a longer life,
and better mattress performance. Placing a new mattress on an old base may contribute
to a fault developing within the mattress. When the mattress is being used on a slatted
bedframe, we ideally recommend that the space between the slats is not more than
7.5cm to minimise uneven softening and settlement, and that there is a central support
leg for double sizes and above.
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