Do I need to turn my mattress?
Fortunately not! You should never “flip” your mattress, but you need to rotate the mattress
regularly to encourage even wear.
You should rotate your mattress head to foot (180 degrees) every week for the first six
months, and then once per month from that point.
Will I see “body impressions” in the surface of the
mattress after I have used it?
We hope you do – if you don’t see a body impression, it may be a sign your mattress is
faulty. Body impressions are a characteristic of quality mattresses working as they should
by conforming to the shape of your body. You should expect to see impressions,
sometimes described as settlement or “dipping”.
With regards to settlement, the Furniture Industry Research Association (FIRA) issue the
following guidelines on settlement depth:
Depth of Settlement by age
0 - 6mths
6 - 12mths
12 - 24mths
24 - 36mths
36 - 60mths
2.5cm
3cm
3.5cm
4cm
4.5cm
When inspecting mattresses, FIRA will lay a levelling implement (level or string) and then
measure the depth of settlement from the underside of this implement to the lowest point
of any settlement. FIRA will classify settlement as a fault only if it is considerably outside of
the above guidelines, and only if the customer has followed the correct care routine
(rotation etc). Even if settlement is considerably outside of these guidelines, it will not
necessarily constitute a fault. In this situation, The Foam Company Ltd will be guided by a
FIRA inspection.
Natural fillings will be subject to a greater degree of settlement, and may result in patches
of uneven wear and tear – again this is normal. You can make sure settlement is even by
rotating the mattress as above.
Can I use my bed/mattress as a trampoline, or as
a seat when using the phone?
No! Your mattress and bed are designed to be lied on, not sat on for long periods of time.
If you do, you will notice uneven wear in the mattress Please don’t let the children (or
adults for that matter!) jump up and down on the mattress!
My mattress is softer/firmer than when I
purchased it?
Like a new pair of shoes, your mattress will soften after a period of time, particularly in the
areas you lie (sometimes described as “dipping”). This is not a problem, and is actually a
sign the mattress is working with the weight of your body. There is even a British Standard
on this (BS3379:2005) If a mattress has been displayed in a shop as a “floor model” that
mattress may have already been bounced on many times, and may feel softer than the
new mattress you will be delivered. It can take a few weeks, even months, for the
mattress to fully settle down.
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