How will my new bed/mattress be packed,
and how do I unwrap it?
Firstly, find a friend to help you – mattresses can be heavy!
All our beds are wrapped in heavy duty plastic which can be recycled.
Mattresses are packed in 2 ways:
(i) Vacuum Packed and rolled:
• Carefully pierce the outer wrapping of the mattress, and gently pull the plastic
away from the mattress.
• Place the mattress on to the bed where it will be located. The bottom of the
mattress is easily discernible from the top of the mattress, so make sure it is the
correct way up.
• Remove the bag from the mattress.
•
Your mattress will take a few hours (maximum 24) to fully recover
(ii) Packed flat:
• Place the mattress on the bed where it will be located.
• Remove the plastic wrapper.
After unpacking, what should I do?
We know you will be itching to get into bed, but the first thing you should do is register your
guarantee at
www.mammothuk.com/guarantee
.
Alternatively, if the site is not accessible, please email [email protected]
Please also ensure you keep your receipt or Proof of Purchase somewhere safe.
You will need this in the event you need to report a complaint under your Guarantee.
Why does my new mattress smell?
Don’t you love the smell of new things? All mattresses are manufactured at the time of order
and sealed in protective wraparounds to ensure perfect presentation upon arrival. Smells
are good news as it means your mattress has been made freshly for you! Initial odours are
common after removal of the protective packaging and are normal. Most people don’t even
notice, but those with heightened senses may report a “foam” odour, or a damp or musty
smell. On taking delivery, it is a good idea to leave the mattress to air in a well-ventilated
room. Regularly airing your mattress ensures proper maintenance and will help dissipate any
odours.
Others are more sensitive to smells than others. Whilst a mattress may always retain an
inherent odour if you smell it at close quarters, you should notice that any smell which is
noticeable when you enter a room has greatly reduced within 3 months, providing you have
followed the instructions above.
My new mattress feels slightly damp?
This is a good sign – it means your mattress conforms to all UK Fire Regulations. You may
notice that the surface of your mattress feels damp when it is unpacked. We are required to
treat certain mattress fabrics with a harmless Fire Retardant at source, in order to comply
with the Regulations. This material is salt based, which will absorb moisture. When weather
conditions are humid, or there is a lot of rain, this effect will be exaggerated, and when the
mattress is packed into a bag, condensation may form, causing a damp feeling on the
mattress. The feeling of damp will disappear quickly and should not materialise again, unless
your mattress is kept in a particularly humid room.
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