The guarantee will cease to apply if The Foam Co. Ltd finds that during the guarantee period, any of
the following applies:
•
Abuse, misuse, or general wear and tear
•
The mattress has been used on a slatted base with slats more than 7.5cm apart
•
Any causes other than faulty manufacture or materials
•
Where the product is soiled, has become wet, or in an unsanitary condition
•
Where the customer care hints detailed in this document have not been applied – this
includes not rotating the mattress as recommended
•
Where the cover has been removed where the label does not state “removable,
washable cover”
•
A new mattress has been used with an existing, damaged divan or a divan that is
deemed to be of unsuitable quality
In order to register your concern you will need to report the problem in writing to the retailer from
whom you purchased the bed and they will handle your guarantee claim on your behalf and liaise
with us. You will need to provide your Proof of Purchase in order for us to investigate your issue
under your Guarantee.
Should your retailer no-longer be in business, or you feel that they are not assisting you, then please
contact our customer service team on 01235 529148 and have the following available - proof of
purchase, including date of purchase, product name and size plus description of problem. Our
experienced team will give you an opinion on your issue. If your issue is covered by the FAQs, but
you wish for us to arrange an inspection via a Third Party, we are able to instruct the Service Team of
the Furniture Industry Research Association (FIRA) who are completely independent and linked to the
Furniture Ombudsman. We will ask you to pay £50 for this service by Credit Card – in the event that
FIRA deem the mattress to be faulty, we will repair or replace the mattress in line with the below, on a
like-for-like basis (or for an equivalent specification in the event your product is discontinued) and
refund your £50
5+5 Year Limited Guarantee
Mattress replaced free of charge if the fault is reported within
5 Years of your purchase.
After that, a pro rata amount of your original purchase price will apply as follows
Year 6
20% of the purchase price
Year 7
40% of the purchase price
Year 8
60% of the purchase price
Year 9 - 10
80% of the purchase price
YOUR GUARANTEE WILL RUN OUT AFTER 12 MONTHS
REGISTER FOR YOUR
10 YEAR PIECE OF MIND
at www.mammothuk.com/guarantee
