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I am using my mattress with an old frame, or a
frame not manufactured by you. There is a gap
around the edge and it looks as if your mattress
does not fit?
We manufacture our mattresses to metric sizes as below (for standard sizes):
Single
90cm x 190cm
(3ft x 6ft3)
Double
135cm x 190cm
(4ft6 x 6ft3)
King
150cm x 200cm
(5ft x 6ft6)
Superking
180cm x 200cm
(6ft x 6ft6)
In line with BS 1334:1996 , we have a +/- 20mm size tolerance on all mattresses and
beds. In addition, many bed frames are still manufactured using imperial measurements
(which are in brackets above). These imperial measurements are larger than the metric
equivalent (so a “double imperial” frame would be 137cm x 191cm). If you have
purchased an imperial frame with a metric mattress, the frame is likely to be bigger and
therefore there may be a small gap. We believe that once bed linen is in place, this will be
more than suitable.
I feel I have a problem with my bed. Is it
Guaranteed, and what do I do?
We provide a standard 1 Year Guarantee on all our mattresses, which protects you against
Manufacturing Defects. If you then register your product within 1 month of purchase, we will
extend this to our 10 Year cover (5Year Gua 5 Warranty). If you feel your product develops
a fault within the period specified on the label of your mattress, please follow the below process.
However, please read this document to make sure what you believe is an issue, is not actually
normal before making getting in contact.
Please also note that the Guarantee/Warranty does not cover:
•
A normal increase in softness in the polymer filling material or a decrease in the
slow recovery performance, which does not affect the pressure relieving properties.
•
Any smells relating to the mattress
•
Body indentations relating to normal settlement
•
Level of perceived comfort
•
Where a product has been purchased online, and the complaint is due to the “feel”
of the mattress
•
Where the mattress has had more than 1 owner
The guarantee covers any deterioration, which causes the mattress to have a permanent
indentation of considerably more than the guidelines issued by FIRA as referred to in point 6.
