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General Troubleshooting
Question
Reason
Solution
The captured image
is not stored
1 MicroSD card might be
full or maulfunction.
2 Image is not saved before
the power outage.
Reformat the card or
replace a new MicroSD
Make sure to stop recording
before shutting down.
All buttons are invalid
1
Procedural error or faulty
Operation
2
MicroSD Card might be
error or faulty
Press RESET button to restart
the DVR.
Change a new Sd card or
reformat the card
Device cannot be turn on
Device might be low in
battery.
Charge the Battery.
Unable to record videos
1 Memory card might be full.
2 If loop recording has been
enabled, memory card
might be corrupted.
1 Check your memory
card’s
space. Delete files if
required.
2 Reformat your Memory
card , if issue still
persists, replace a new
memory Card
Auto stop recording in
video mode
Use a compatible SDHC
microSD card for HD video
recording.
Get a microSD card that has
minimum 8GB Class 10
speed.
Encounter
“file
error
” when trying to
playback pictures
or videos
MicroSD card might be
corrupted. There bad sectors in
the card.
Reformat the memory card.