Major TURF MAJOR 800T, Operator'S Manual / Parts Book

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WARRANTY PROCEDURE
Steps to take in the event of machine failure
Dealer:
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The warranty claim will be completed by the Major dealer and will be submitted either to head office or to
the Major area representative. Any parts replaced under warranty must be tagged and retained until
claim is resolved. When ordering replacement spare parts please notify the Major Stores person that
this is a warranty claim.
-
The Major dealer will sign off on the claim and submit it to Major for consideration.
-
The Technical Service Department at Major will study the claim and may request parts to be returned for
examination. Major will notify their conclusions to the dealer service person from whom the claim was
received.
-
Any replacement parts ordered for the machine must be flagged as such when contacting Major. The
delivery note and invoice will be flagged with “Warranty Pending” and will be invoiced as normal.
- A warranty claim form will be sent by Major to the dealer for completion. Only when the completed
warranty claim form has been received by Major will the claim be resolved.
-
Dealers must notify the Major Representative within 10 days of breakdown and all warranty claims are to
be settled within 90 days of breakdown notification.
Customer:
Should a Major machine fail due to a defect in material and/or workmanship, the owner should make a warranty
claim as follows:
-
The machine must be taken to the dealer from where it was purchased or to an authorised Major dealer.
-
The owner must present proof of warranty registration.
- The warranty claim will be completed by your Major dealer and will be submitted either to head office or
to their Major area representative. Attention: Service Manager: Any parts replaced under warranty must
be tagged and retained until claim is resolved.
-
The Major dealer will sign off on the claim and submit it to Major for consideration.
- The Technical Service Department at Major will study the claim and may request parts to be returned for
examination. Major will notify their conclusions to the dealer service person from whom the claim was
received.
-
The decision by the Quality/Service department at Major to approve or reject a Warranty claim is final
and binding.
-
NOTE: To process a warranty claim, it is necessary to quote the Model & Serial Number which are printed on the
Major Serial Plate – see owners manual
This company warrants its products to be free from defects under the following terms and conditions:
1. Length
All new Major products come with a one season 3 month warranty against defects in materials and workmanship
from the original date of purchase from an authorised dealer. Products that have been repaired /replaced will be
under warranty for the remainder of the original warranty period or thirty days, whichever is longer.
2. Transferability
The warranty is non-transferable and is only valid for the original owner of the product