MAHLE RemotePRO, User Manual

Page: 22 / 37

RemotePRO
User Manual
24
Remote service request
1 Access the portal from your diagnostic
application
2 Press PENDING.
The pre-filled form with data retrieved
from the probe connection to the
vehicle will be automatically displayed
(example: VIN).
Note: If the vehicle is not displayed
in the PENDING tab, see section
"Manual entry of a remote service
request"
3 Verify that all required fields on the
PENDING REQUEST page are filled out
n
The JOB# field is for the internal
number of the repair order
n
The fields YEAR, MAKER and
MODEL are mandatory. Verify that
they are accurately filled out
7.3
Remote service request
4 Select the type of service to be
performed. See section
"Remote-
PRO services table" for the type and
description of available services
5 Supplement the request using the
NOTES field
6 When finished, press SUBMIT
7 The request is put on hold. Press VIEW
CHAT and the MAHLE technician will
confirm when the service will start