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RemotePRO

Remote Diagnostics

Multi

language

user manual

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Summary of Contents for RemotePRO

Page 1: ...RemotePRO Remote Diagnostics Multi language user manual...

Page 2: ...RemotePRO User Manual 04...

Page 3: ...Model identification 08 2 3 Reference directives 08 3 About this manual 3 1 Purpose of the manual 09 3 2 Recipients 09 3 3 Supply and storage 09 3 4 Symbols used in this manual 10 4 Safety 4 1 Precaut...

Page 4: ...tePRO to the LAN 17 7 Usage 7 1 Connecting RemotePRO to the vehicle 21 7 2 Use of the portal 22 7 3 Remote service request 24 7 4 Manual entry of a remote service request 29 7 5 Sending reports 31 8 D...

Page 5: ...om the improper use of both the manual and the device guaranteeing that the information contained in this manual has been carefully checked The product can be subject to changes and improvements MAHLE...

Page 6: ...entification The device covered by this manual is n Model RemotePRO 2 3 Reference directives The device is manufactured in compliance with the relevant EU Directives applicable to its marketing Device...

Page 7: ...n the nec essary clarifications 3 2 Recipients This manual is intended for use by trained professionals who are responsible for operating the device RemotePRO 3 3 Supply and storage This manual is pro...

Page 8: ...sed Caution Symbol used to identify import ant warnings for the operator and or the device safety Prohibition Symbol used to identify operations that must not be performed or behavior that must not be...

Page 9: ...or damaged connecting cables n Do not use this device in direct contact with heat sources n Do not use this device in environments with an explosive atmosphere n Do not immerse the device in water n...

Page 10: ...s a MAHLE remote service technician to perform di agnostic calibration and programming functions on the vehicle itself 5 2 Supplied items Depending on commercial configurations stan dard supplied acce...

Page 11: ...the LCD screen e WPS button Press for 2 seconds to set up RemotePRO on a new Wi Fi network with WPS functionality f Power LED Steady green when the device is powered g LED connection n Blinking green...

Page 12: ...RemotePRO User Manual 14 a b c e f g h d...

Page 13: ...stem License menu of the diagnostic application n Diagnosis terminal with active Internet con nection n PC with Internet browser for Wi Fi config uration 6 Installation Device configuration 1 Login to...

Page 14: ...RemotePRO User Manual 16 1 2 3...

Page 15: ...to the LAN 1 Connect the LAN network cable sup plied to the VCI RemotePRO and the Ethernet port equipped with Internet access 2 Configure if Wi Fi is desired see par Wi Fi configuration 6 3 Connectin...

Page 16: ...nd line of the RemotePRO device 3 Select the name of the Wi Fi network from the SSID drop down menu a 4 Write the password of the selected network in the PASS PHRASE field b Wi Fi configuration You mu...

Page 17: ...19 2 3 4 5 6 7 a d b c...

Page 18: ...net via cable or Wi Fi network and the vehicle Check the availability of MAHLE Coins MC to take advantage of the service In case new credit is needed contact your Dealer Verify that you have a valid d...

Page 19: ...sition and connect RemotePRO s OBD cable to the vehicle OFF ON OBD 7 1 Connecting RemotePRO to the vehicle 3 RemotePRO starts and displays n On the second line the IP address assigned to the device n...

Page 20: ...EQUEST n DISCONNECT b Credit License Status View MAHLE Coins MC remaining credit and license status c Pending Click to access the PENDING page d Submitted Click to access the page with SUBMITTED e Com...

Page 21: ...23 a b c d e f...

Page 22: ...all required fields on the PENDING REQUEST page are filled out n The JOB field is for the internal number of the repair order n The fields YEAR MAKER and MODEL are mandatory Verify that they are accur...

Page 23: ...25 2 3...

Page 24: ...RemotePRO User Manual 26 4 5 7 6...

Page 25: ...scan is used to determine what faults are present in the vehicle after repair Therefore a necessary repair is recommend ed if the fault codes are not cleared Calibration ADAS modules require cali bra...

Page 26: ...n to the OEM server to ensure that the module works as intended by the manufacturer Service reset Perform vehicle service mainte nance reset oil service AdBlue refill Perform basic vehicle functions b...

Page 27: ...W REQUEST page is displayed 3 Fill in all required fields on the NEW REQUEST page n The JOB field is the workshop work order internal reference n The fields YEAR MAKER and MODEL are mandatory Verify t...

Page 28: ...RemotePRO User Manual 30 1 3 2 4...

Page 29: ...parma EMail paolo menoni mahle com Tel VEHICLE DATA Make Audi Model A4 Type Year 2019 VIN WAUZZZF44KA090193 Mileage 0 NOTE Radar programming 2019 AUDI A4 WAUZZZF44KA090193 SERVICES DETAIL Health check...

Page 30: ...network Searching for a Wi Fi network Screen displayed when RemotePRO tries to connect to the configured Wi Fi network Connection to the Wi Fi network Screen displayed when RemotePRO has communicated...

Page 31: ...it fails to connect to Wi Fi network using WPS Requesting an IP address Screen displayed on RemotePRO when it is connected to the Ethernet Wi Fi network and is waiting to be assigned an IP address by...

Page 32: ...n it fails to connect to the connection server Unable to resolve server address Screen displayed on RemotePRO when it fails to connect to the Internet RemotePRO has connected to a network either Ether...

Page 33: ...N Screen displayed on RemotePRO when it cannot read the VIN of the vehicle This occurs if Remote PRO has been connected to the vehicle and the ignition has not been turned on within 60 seconds This ca...

Page 34: ...ce reboot Screen displayed on RemotePRO in case of con nection loss Reboot the device Session completed Screen displayed on RemotePRO once a scanning session is completed Once this screen appears you...

Page 35: ...37 9 Cleaning Do not use any acid based or abrasive cleaners to clean the plastic shell Use a soft clean dry cloth spray a modest amount of detergent and wipe gently...

Page 36: ...e of this product with normal house hold waste take it to specific col lection centers in your area in ac cordance with the laws in force Electrical and electronic equipment must never be disposed of...

Page 37: ...tschland GmbH D rrheimer Stra e 49a D 78166 Donaueschingen Germania Tel 49 771 89653 24200 Fax 49 771 89653 24290 mss sales de mahle com MAHLE Aftermarket S L U C Mario Vargas Llosa 13 Pol ind Casabla...

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