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Information | NTF-515B | 5
NTF-515B | 5
| 5
en
1.3
Warranty
MSS Five-Year NitroPRO Limited Warranty
(Applies only to NitroPRO Equipment owned and operated in
North America)
MAHLE (MSS) warrants to the original Purchaser of the NitroPRO
to be free from defects in materials and workmanship as follows:
Year One -
MSS is responsible for costs associated with parts
and labor for repairs needed because of defects in material and/
or workmanship. MSS is not responsible for costs associated
with repairs needed because of improper use or a lack of normal
maintenance. The goal of MSS is to provide a timely turn-around
of the covered product requiring warranty repair.
The Purchaser must
ASSIST AND PARTICIPATE
with MSS
Technical Support during an over-the-phone diagnosis proc-
ess of:
A)
Determining that a legitimate failure has occurred and that the
complaint is not just the result of inadequate training and/or
improper use that could be easily remedied by over-the-phone
instructions.
B)
Determining the nature of the failure and that it is reasonable
for MSS Technical Support to judge over the phone that the
failure is warrantable.
C)
Determining the parts necessary to make the repairs so that
those parts can be shipped via the appropriate expedited
method at the expense of MSS if the failure is warrantable.
During the One Year Warranty period, MSS is solely responsible for
providing Field Repair Service when appropriate within a reason-
able period of time after a warrantable failure is determined. Field
Repair Service is generally available in all areas within 150 miles of
major metropolitan areas in the USA. A reasonable period of time
will depend on the location of the Purchaser and the time of the
year. MSS maintains a large network of Service Providers in the
USA. When Field Repair Service is needed, in most locations near
a major USA metropolitan area, and during most times of the year,
a reasonable period of time for Field Service is 24 to 48 hours after
parts are received by the Purchaser.
Since repair parts from MSS will normally arrive 24 to 48 hours after
the Purchaser reports a failure, the Purchaser may at his sole option
and discretion, choose to make the necessary repairs, with over-
the-phone support from MSS Technical Support so as to minimize
downtime. In such case, MSS will compensate the Purchaser, as
appropriate, for the time necessary to make repairs if the failure is
covered by warranty.
It is the responsibility of the Purchaser to operate and maintain
MSS equipment according to instructions in the MSS Operation
Manual for the covered product. MSS provides free technical
support over toll-free telephone lines in the USA to assist the
Purchaser in this regard for the life of the covered product.
The Purchaser should review the legal Warranty Disclaimer
(Page 2) for more details of coverage and limitations.
Warranty of Nitrogen Membrane
Year Two through Year Five -
MSS specifically warrants to the
original Purchaser the Nitrogen Membrane in the NitroPRO to be
free from defects in materials and workmanship for a period of
five years. To maintain this warranty, filters must be replaced an-
nually or sooner if indicator on water filter moves into the red area.
Failure to change filters as indicated will void the warranty and
may destroy the Nitrogen Membrane. Proof of filter replacement
according to MSS’s recommendations is required; replacement
filter kits provided by MSS will contain a serialized label which
should be applied to the maintenance log on the unit as proof
of proper filter maintenance. Purchaser is responsible for the
purchase and installation of any replacement membrane, as well
as return of the original membrane to MSS for evaluation. Upon
inspection, if it is confirmed that the failure is due to a defect in
materials or workmanship and not improper use or lack of proper
maintenance, MSS will reimburse Purchaser for the price paid for
the replacement membrane.
Warranty of Nitrogen Purity Analyzer
The NitroPRO Purity Tester is warranted for one year only. A defec-
tive unit must be returned to MSS for repair or replacement. During
the first 30 days, a new Purity Tester will be sent to the Purchaser in
exchange for the return of the defective unit to MSS.
After 30 days and up to one year, a defective Purity Tester must be
returned to MSS for repair or replacement with a new or refurbished
unit, at MSS’s sole discretion, in case of a warrantable defect.
WARRANTY DISCLAIMER FOR PRODUCTS OF MAHLE
AFTERMARKET INC., SERVICE SOLUTIONS (MSS)
1.
MSS'S WARRANTY
This is to certify that MAHLE Aftermarket Inc., Service Solutions
(MSS) warrants to the first retail Purchaser only, the described
new product manufactured by it to be free from defects in materi-
als and workmanship, when properly maintained, under normal
use and service for a period of FIVE YEARS (See paragraph
3 below and Limited NitroPRO Warranty on Page 1). All spare
parts supplied by MSS will have a 90 day warranty. This war-
ranty includes the reasonable cost of parts and materials as well
as non-overtime labor. MSS shall be the sole judge of whether
failure is warrantable.
