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Service Information
returning magtrol equipment for repair and/or Calibration
before returning equipment to Magtrol for repair and/or calibration, please visit Magtrol’s Web site at
http://www.magtrol.com/support/rma.htm
to begin the Return Material Authorization (RMA) process. Depending on
where the equipment is located and which unit(s) will be returned, you will be directed to either ship your equipment
back to Magtrol, Inc. in the United States or Magtrol SA in Switzerland.
returning equipment to magtrol, inc. (united states)
When returning equipment to Magtrol, Inc.’s factory in the United States for repair and/or calibration, a completed
Return Material Authorization (RMA) form is required.
1.
Visit Magtrol’s Web site at
http://www.magtrol.com/support/rma.htm
to begin the RMA process.
2.
Complete the RMA form online and submit.
3.
An RMA number will be issued to you via e-mail. Include this number on all return documentation.
4.
Ship your equipment to:
MAGTROL, INC.
70
Gardenville
Parkway
buffalo,
NY
14224
Attn:
Repair
Department
5.
After Magtrol’s Repair Department receives and analyzes your equipment, a quotation listing all the necessary
parts and labor costs, if any, will be faxed or e-mailed to you.
6.
After receiving your repair estimate, provide Magtrol with a P.O. number as soon as possible. A purchase
order confirming the cost quoted is required before your equipment can be returned.
returning equipment to magtrol sa (switzerland)
If you are directed to ship your equipment to Switzerland, no RMA form/number is required. Just send your equipment
directly to Magtrol SA in Switzerland and follow these shipment instructions:
1.
Ship your equipment to:
MAGTROL SA
After
Sales
Service
Route
de
Montena
77
1728
Rossens
/
Fribourg
Switzerland
VAT No: 485 572
2.
Please use our forwarder : TNT • 1-800-558-5555 • Account No 154033
Only ship ECONOMIC way (3 days max. within Europe)
3.
Include the following documents with your equipment:
• Delivery note with Magtrol SA’s address (as listed above)
• Three pro forma invoices with:
• Your VAT number
• Value - for customs purposes only
• Description of returned goods
• Origin of the goods (in general, Switzerland)
• Noticed failures
4.
A cost estimate for repair will be sent to you as soon as the goods have been analyzed. If the repair charges
do not exceed 25% the price of a new unit, the repair or calibration will be completed without requiring prior
customer authorization.
