Use and installation manual for a MAGNUM sauna stove
16.06.2015 25
Starsauna Oy
Technical support:
Pistotie 4
15860 Hollola, Finland
6. Warranty
Starsauna Oy (the manufacturer) grants warranty for the products it manufactures according to these terms and
conditions. For private/apartment use, the warranty period is
24 mths
from the delivery date. The receipt, the order
confirmation about the purchase of the sauna stove, the receipt log of the construction site or other corresponding
specification can all be used as the warranty certificate.
Starsauna Oy guarantees the quality and functionality of the sauna stoves during the warranty period. The warranty
requires that the manufacturer's instructions are followed carefully. The warranty does not cover faults caused by
incorrect installation and/or incorrect use. Warranty terms and conditions:
For sauna stoves in apartment use, the sauna stove stones are piled/replaced at least once a year. Damaged stones
must always be replaced when piling the stove with stones again, but we recommend replacing the stones every
time.
The manufacturer's instructions have been followed when piling stones in the sauna stove.
CHAPTER 4.3
The sauna stove's center has been installed and connected to the power supply by a licensed company/technician
with a valid qualification regarding electrical installations. The installation must have been completed in
accordance with the installation manual. No ceramic stones are used in the sauna stove. If ceramic stones have been
used, the warranty is not binding for the manufacturer to compensate for any damage caused by ceramic stones.
Under no circumstances is the manufacturer liable for direct or indirect damage such as loss of production, decrease
in profit, loss of profit, loss of contracts or loss of benefit.
The sauna stove is always controlled by its own control system.
In case of a possible fault situation, the product must never be dismantled, or attempted to repair without the
manufacturer's permission and/or instructions. If the center or another control device has been dismantled, the
manufacturer reserves the right not to replace the product or the part of the product in question during the warranty
period. The manufacturer may charge for possible spare parts, if a warranty term has been breached. When
troubleshooting for issues outside the scope of the manual, the buyer should inquire the manufacturer about
possible solutions to the problem before replacing all components.
In troubleshooting situations, the manufacturer will not compensate for the dismantling of any sauna equipment
during repair work done on the sauna stove. E.g. benches.
In troubleshooting situations, the warranty does not cover the removing/re-positioning of the sauna stove stones.
With regard to repair work covered by the warranty, Starsauna Oy will compensate any installation technician
expenses up to the amount of one hundred (100€) Euros. This includes travel expenses and work on site. The
compensation is paid when the defective product has been returned to the manufacturer, and deemed to be defective
due to the manufacturer's fault. Compensation is not paid for those work hours used for troubleshooting before
calling technical support. If the defective part is not returned, no compensation is paid. Neither is compensation
paid if the damage has occurred due to misuse or incorrect connection. In these cases, the manufacturer can charge
the full price from the buyer, according to the spare parts price list. The compensation claim must be submitted to
the manufacturer in writing, and it must include the warranty certificate of the sold product, with the sales date
specified on it. The receipt, the order confirmation about the purchase of the sauna stove, the receipt log of the
construction site or other corresponding specification can all be used as the warranty certificate.
Returning spare parts to the manufacturer is carried out at the buyer's expense. Starsauna will pay for the freight of
the spare parts to be delivered to the buyer.
The warranty period for replacement parts is 6 mths from the date of delivery.
In cases of repair, the manufacturer's warranty is limited only to repairing or replacing the center, it does not extend
to any other electrical systems in the building.
Institutional/Professional use
Starsauna Oy grants sauna stoves a 3-month warranty in institutional/professional use. Institutional use denotes
premises which are kept hot constantly, e.g. swimming pools, gyms, etc. It is not recommended to keep the sauna stove
turned on for more than six (6) hours at a time.
