BULLETIN: 57-600.22
EFFECTIVE: March 2017
SUPERSEDES: October 2015
705 Enterprise Street • Aurora, Illinois 60504-8149 • 630-969-4000 • Fax 630-969-9489
[email protected] • www.magnetrol.com
Copyright © 2017 Magnetrol International, Incorporated
Service Policy
Owners of MAGNETROL controls may request the
return of a control or any part of a control for complete
rebuilding or replacement. They will be rebuilt or
replaced promptly. Controls returned under our service
policy must be returned by prepaid transportation.
MAGNETROL will repair or replace the control at no cost
to the purchaser (or owner) other than transportation if:
1. Returned within the warranty period; and
2. The factory inspection finds the cause of the claim to
be covered under the warranty.
If the trouble is the result of conditions beyond our con-
trol; or, is NOT covered by the warranty, there will be
charges for labor and the parts required to rebuild or
replace the equipment.
In some cases it may be expedient to ship replacement
parts; or, in extreme cases a complete new control, to
replace the original equipment before it is returned. If this
is desired, notify the factory of both the model and serial
numbers of the control to be replaced. In such cases, credit
for the materials returned will be determined on the basis
of the applicability of our warranty.
No claims for misapplication, labor, direct or consequen-
tial damage will be allowed.
Return Material Procedure
So that we may efficiently process any materials that are
returned, it is essential that a “Return Material
Authorization” (RMA) number be obtained from the
factory prior to the material’s return. This is available
through a MAGNETROL local representative or by
contacting the factory. Please supply the following
information:
1. Company Name
2. Description of Material
3. Serial Number
4. Reason for Return
5. Application
Any unit that was used in a process must be properly
cleaned in accordance with OSHA standards, before it is
returned to the factory.
A Material Safety Data Sheet (MSDS) must accompany
material that was used in any media.
All shipments returned to the factory must be by prepaid
transportation.
All replacements will be shipped F.O.B. factory.
ASSURED QUALITY & SERVICE COST LESS
ECLIPSE Guided Wave Radar transmitters may be protected by one or more of the following U.S.
Patent Nos. US 6,626,038; US 6,640,629; US 6,642,807. May depend on model.
HART
®
is a registered trademark of the HART Communication Foundation.
Hastelloy
®
is a registered trademark of Haynes International.
INCONEL
®
and Monel
®
are registered trademarks of the INCO family of companies.
PEEK
™
is a trademark of Vitrex plc.
Teflon
®
is a registered trademark of DuPont.
Viton
®
and Kalrez
®
are registered trademarks of DuPont Performance Elastomers.
PACTware™ is trademark of PACTware Consortium.
