MACROMEDIA CONTRIBUTE 3 - USING AND ADMINISTERING..., Use Manual

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222 Chapter 14: Troubleshooting
You might be experiencing a network or server abnormality. Try refreshing the page or using the
Back and Forward buttons to navigate to the page a second time.
Edit button is disabled
There are several reasons why the Edit button may be disabled for a certain page:
•
When you browse to a page, Contribute checks whether you have permission to edit that page
in the website. Depending on network traffic and server response, this can take a few moments
(during this time, the Edit Page button is dimmed).
•
The page may be locked for editing by another user. Contribute should display a message that
the file is locked and provide the contact information for the user who is editing the file.
In some instances, you may need to remove a lock file to allow access to the page. For more
information, see
“You need to override a file checkout” on page 229 .
•
The user may not have write permission to either the server, the folder containing the web
page, or the page. To learn how to check the server’s folder permissions, see the documentation
supplied with the server operating system.
•
The specified URL may point to a directory listing, and not to a specific page. Click a page to
display it, and navigate to the page you want to edit.
•
When you go to a website, Contribute will list the directory’s contents if there is no index file.
Click a page to display it, and navigate to the page you want to edit.
•
The file type may not be editable by Contribute.
•
The page may not exist because it has been deleted or because the user entered the wrong page
filename.
•
The path to the file may exceed the system’s maximum character length.
•
The correct Contribute Startup password was not entered.
•
On the Macintosh, the server volume is not mounted on the computer desktop.
Clicking the Edit button displays an error message
The user may not have proper read/write permissions on the server to edit the page, or the shared
settings file may be corrupt or changed.
To learn how to check the server’s folder permissions, refer to the documentation supplied with
the server operating system.
If the server’s read/write permissions are properly set, you may have a corrupt shared settings file.
If this is the case, you must delete the shared settings file from the web server and create a new
shared settings file.