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Ingeniería de Servicio

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Drive Motor

Unclip the hall/speed sensor from the
motor.

Remove two

½ in. bolt mounting the

motor to the tub letting the motor
come loose from the platform.

When reinstalling the motor mounting
bolts torque to 110 in-lbs

Note.- If the hall/speed sensor is wire tied to the motor when replacing the motor, order
both, the motor and hall/speed sensor.

Summary of Contents for Kraken

Page 1: ...Ingenier a de Servicio 1 Service Manual June 2016 Top Load Washer Kraken 27 HTW200BMKWW GTW460BMKWW MTW200BMKWW GTW485BMKWS GTW220BMKWW GTW680BMKWS GTW330BMKWW GTW680BMKDG GTW465BMKWS...

Page 2: ...it assume any liability in connection with its use WARNING To avoid personal injury disconnect power before servicing this product If electrical power is required for diagnosis or test purposes disco...

Page 3: ...sistant Glove Cut Resistant Sleeve s Steel Toe Work Boot Brazing Glasses Plano Type Safety Glasses Prescription Safety Glasses Safety Glasses must be ANSI Z87 1 2003 compliant Electrically Rated Glove...

Page 4: ...horized Service Technicians are REQUIRED to follow the Lockout Tagout LOTO 6 Step Process Step 1 Plan and Prepare Step 4 Apply LOTO device Lock Step 2 Shut down the appliance Step 5 Control discharge...

Page 5: ...gs are customizable so you always get the wash you want GTW680 Models Sanitize with Oxi Remove 99 9 of bacteria with a dedicated cycle that uses an Oxi additive to boost your detergents cleaning power...

Page 6: ...ontrol U Unitized Platform W Washer D Vented Dryer Std V Vented Dryer Long C Condenser Dryer H Heat Pump Z Flat Back Dryer Long X Flat Back Dryer Std Series 1 2 3 Series 1 1 9 Series 2 1 9 4 24 unitiz...

Page 7: ...Z 2024 The letter designating the year repeats every 12 years The third character denotes the product being produced 3 Washer Saltillo Mexico Character 4 thru 8 will denote the number of units built f...

Page 8: ...of the basket Test are completed with an empty basket Approximate Maximum Water Levels Impeller 26 Gallons or 13 1 2 in depth from the bottom of the basket Press and hold for 3 seconds Deep Fill to a...

Page 9: ...Ingenier a de Servicio 9 Model Graphics...

Page 10: ...Ingenier a de Servicio 10 Lid Assembly Removal Remove the two Philips head screws of one Hinge Right or Left side Slide the lid toward the Hinge Removed and lift it up to remove...

Page 11: ...s that secure the control panel assembly to the top cover at front Remove the seven in hex head screws from the back panel and remove it Remove the two in hex head screws from the rear corners on the...

Page 12: ...e sensor IMPORTANT Pressure tube should not be handled vertically or horizontally as there is a risk of damage to the pressure switch only must disengage as indicated above Disconnect connectors from...

Page 13: ...cover or disconnecting the control panel assembly completely Remove the lid assembly Disengage the control panel from the top cover and slide toward the rear to expose the hinge mounting screws Remov...

Page 14: ...Ingenier a de Servicio 14 Slide a hand between the tub cover and the top cover Grasp the hinge assembly and remove it from under the top cover...

Page 15: ...lid lock striker slides into the lid lock switch assembly When a cycle is started the lock assembly engages with the striker preventing the lid from opening during the cycle The latch has spring tensi...

Page 16: ...6 To remove the striker from the lid Open the lid Using a small screwdriver insert it into the small hole below the striker Push inward gently on the locking tab and turn the striker to the left Pull...

Page 17: ...t requires 120 VAC to activate the lock The approximate resistance of the lock coil is 70 ohm from Blue Black from J513 board connector at Lid Lock closed position Checking between Black and White wir...

Page 18: ...from the top cover by reaching under the top cover toward the lock assembly and feel for the bezel tabs to extend through the lock body Push the tabs out from the side of the lock body and then push...

Page 19: ...that prevents the lock assembly from sliding Slide the lock assembly to the left first to disengage the right tab then slide to the right allowing the lock assembly disengage from the top cover Pull...

Page 20: ...off to valve Hoses do not need to be disconnected at this time Remove two Phillips head screws that go through the thermistor mounting bracket into the body of the valve Remove thermistor by pulling...

Page 21: ...Ingenier a de Servicio 21 Tilt back of valve up and slide out of top cover Once valve is out and held over the basket disconnect hoses Valve funnel and Gasket are one part...

Page 22: ...Model Video Link To remove the water valve Shut off the water supply to the washer Hoses do not need to be disconnected at this time Lean the control panel assembly back It does not have to be comple...

Page 23: ...three in hex head screws securing the valve to the top cover and pull the valve up Hold valve over the basket and disconnect the supply hoses from the valve Quad Valve and the four rubber seals are t...

Page 24: ...valve is removed the thermistor can be accessed and remove It is pushed into the dispenser box and held in place by the water valve and is sealed with an O ring Remove thermistor by pulling up on lip...

Page 25: ...o fill and flush the cups After the valve turns off the remaining water in the cup siphons out Video Link When bleach is added to the bleach cup it is funneled through to the tub cover and into the tu...

Page 26: ...p cover by pushing back slightly on the dispenser body and pull away from top cover Take care of the back tap of the dispenser body in order to not damage it The dispenser shower insert can be removed...

Page 27: ...Servicio 27 Top Cover Removal Remove the lid assembly and control panel assembly Disengage the power cord from the top cover by pulling up on the front of the power cord grommet Slide the power cord g...

Page 28: ...Ingenier a de Servicio 28 Pull up off of the top cover Remove ground screws Slide the harness grommet out toward the rear of the washer...

Page 29: ...ly and the control panel assembly Remove two in hex head screws one on each side at the rear corners of the top cover Slide the harness grommet out toward the rear of the washer Disengage the power co...

Page 30: ...Ingenier a de Servicio 30 Impeller and Agitators Impeller Dual Action Agitator Single Action Agitator...

Page 31: ...l flat screwdriver to access the 7 16th in hex bolt The splined coupler is part of the impeller and agitators Note Impeller bolt should be replaced any time it is removed for service and torqued to 10...

Page 32: ...section needs to be removed to access the 7 16th in hex bolt The bolt is located inside the agitator at the bottom A long socket extension at least 17 in long will be needed to remove it Note Agitator...

Page 33: ...king the agitator cap off to access the 7 16th in hex bolt The bolt is located inside the agitator at the bottom A long socket extension at least 17 in long will be needed to remove it Note Agitator b...

Page 34: ...Ingenier a de Servicio 34 Basket Removal Remove the lid control panel assembly and top cover Remove the tub cover by unclipping eight clips around the edge and lift it off...

Page 35: ...n hub nut by turning the nut clock wise to loosen reverse threads A new hub nut should be used when reinstalling the basket assembly Torque to 100 10 ft lbs Remove the hub washer Right position Wrong...

Page 36: ...Ingenier a de Servicio 36 Lift the basket out of the tub Remove the tub washer...

Page 37: ...Ingenier a de Servicio 37 Tub and Cabinet Removal Replacement Remove the lid control panel assembly and top cover Remove one Philip screw from the hose cover Remove hose cover...

Page 38: ...Ingenier a de Servicio 38 Disengage the rod and spring suspension from the tub assembly...

Page 39: ...Replacement Once the suspension is disengage remove the prop blocks letting the tub assembly rest on the belt protector Raise the cabinet up and over the tub assembly and set aside Note Be careful of...

Page 40: ...cement The cabinet needs to be removed to replace the harness assembly Once the cabinet is removed there are two in hex head screws that secure the harness to the side of the tub that need to be remov...

Page 41: ...Ingenier a de Servicio 41 Bottom Component View...

Page 42: ...s to the tub the same as the drain pump Video Link Drain Pump The drain pump is located on the right side of the bottom of the tub It is mounted directly to the tub secured by three 3 3 8th in hex hea...

Page 43: ...nier a de Servicio 43 Drain And Recirculation Pump Once the bolts are removed the pump can be pulled from the tub Have something to catch excess water The seal is integrated to the pump as one Part Nu...

Page 44: ...can be removed easily turning the pulley to walk the belt off To reinstall the belt put it on the motor pulley first Stretch the belt around the transmission pulley as far as it can go Then rotate th...

Page 45: ...th 120 VAC reversible motors Resistances are hp White Brown and White Yellow approx 3 1 ohm 1 3rd hp approx 3 8 ohm from J511 board connector To remove the motor Remove the belt and fan pulley The pul...

Page 46: ...emove two in bolt mounting the motor to the tub letting the motor come loose from the platform When reinstalling the motor mounting bolts torque to 110 in lbs Note If the hall speed sensor is wire tie...

Page 47: ...n or agitate The clutch home position is engaged with the pulley or ready for spin It has a 120 VAC motor Resistance of the mode shift motor from Red Blue is 5700 10 ohm from J512 board connector To r...

Page 48: ...harness connector Remove two 3 8th in hex head mounting bolts This will allow the complete mode shifter assembly to be removed with the clutch The clutch spring and spring washer will come off as wel...

Page 49: ...cured to the tub by nine 3 8th in hex head bolts circled One of these bolts also holds one of the harness brackets to the platform To remove the platform assembly after all other components have been...

Page 50: ...sion into the opening of the tub Press the tub seal into the tub opening Note Line the guide post with the opening in the platform Tighten the nine hex head bolts in a crisscross pattern so that the s...

Page 51: ...Ingenier a de Servicio 51 Schematic...

Page 52: ...Ingenier a de Servicio 52 Control Board User Interface...

Page 53: ...Pressing Start will display the next fault code o Models without 7 segment display Fault code will blink in binary the consumer will report which LEDs are blinking and which are not See Binary Display...

Page 54: ...likely cleared If water remains in the washer check for clogged or pinched drain hose This situation could be more likely to appear over time if the external drain hose has been extended or restricted...

Page 55: ...the test numbers in the display oRotating the knob counter clockwise will decrement the test number in the display oModels without 7 segment display Will display test using the status lights above th...

Page 56: ...cal 4 UI Software Version Non Critical 5 XML Version Non critical 6 Hot Water Valve 7 Cold Water Valve 8 Fabric Softener Dispenser 9 Spray Rinse Valve 10 Preasure Sensor 11 Recirculate Pump 12 Drain P...

Page 57: ...odels without 7 segment display Faults will be shown On Start button press blink first fault code in binary See Binary Chart On next Start button press blink next fault code At end of list OR if no fa...

Page 58: ...t button to toggle through the software version number as follows Example v01 23 High end UI 1st press 01 on 7SD 2nd press 23 on 7SD Low end UI See Version Diagram below Major version Pause LED ON 3rd...

Page 59: ...isplay 0 in binary all LEDs off 2nd press Display 1 in binary Minor version Lid Locked LED ON 3rd press Display 2 in binary 4th press Display 3 in binary NOTE We only show the non critical version num...

Page 60: ...l be on 1 minute The valve will turn off when the test is exited 9 Spray Rinse Valve Check Pressing Start will toggle the spray rinse valve on and off Test will have a timeout for how long valve will...

Page 61: ...will be on The drain pump will turn off when the test is exited 14 Spin Pressing Start will start the test Spin test will perform child safety algorithm before it starts to spin Two 2 sprays of water...

Page 62: ...f required When mode shift is complete the washer will begin agitating The test will pause if the lid is opened after starting The test will resume on lid close if it was running when opened The test...

Page 63: ...ight seconds control not seeing signal changes indicating the motor is turning while trying to spin Could mean the motor isn t rotating or Control didn t get the signal because of lack of connection P...

Page 64: ...he mode shifter motor at the control J512 connector If voltage is present replace the mode shifter If voltage is not present at the control replace control 6 Critical Flood Level by Pressu re Pressu r...

Page 65: ...k water valve Voltage output of sensor too high for actual water level because of sensor or water in pressure tube increasing pressure This can happen if a large wet load is placed in the washer Check...

Page 66: ...cover grommet Check pressure tube for trapped water Check for any leaking water valves Check the output voltage from the pressure sensor to ensure it matches the water level in the basket according to...

Page 67: ...ntrol 11 Clock Monito r 1 AC power line frequency is not 60 Hz 2 Software failure Check the frequency of the AC power outlet If it is more than a few Hz off of 60 Hz If house frequency is good update...

Page 68: ...are OK replace control board 14 Lid Lock Failure Signal received by control is indicating the lock will not lock or unlock when requested or the lid switch is indicating open when the signal received...

Page 69: ...the pump impeller of debris Then it will finish draining If drain clearing algorithm fails look for fault 18 If fault 16 is 100 and fault 18 never occurs there is no problem If fault 16 and fault 18...

Page 70: ...p cover grommet Check pressure tube for trapped water Check the output voltage from the pressure sensor to ensure it matches the water level in the basket according to the pressure sensor chart If it...

Page 71: ...re sensor chart if it does not the control will need to be replaced as the pressure sensor is mounted directly to the control 21 Flood Warning Level by Gallons Water volume into the tub exceeded 36 3...

Page 72: ...or unlock or is locked while lid is opened Verify that the lid lock is not blocked by any external debris Check lid switch continuity at J513 on the control Check continuity of lid lock position Opene...

Page 73: ...k pressure tube for pinches where it goes through top cover grommet Check pressure tube for trapped water Check for any leaking water valves Check home water pressure Check the output voltage from the...

Page 74: ...Ingenier a de Servicio 74 Cycle Overview...

Page 75: ...Ingenier a de Servicio 75 Cycle Overview...

Page 76: ...Ingenier a de Servicio 76 Cycle Overview...

Page 77: ...Ingenier a de Servicio 77 Cycle Overview...

Page 78: ...Ingenier a de Servicio 78 Cycle Overview...

Page 79: ...Ingenier a de Servicio 79 Cycle Overview...

Page 80: ...Ingenier a de Servicio 80 Cycle Overview...

Page 81: ...Ingenier a de Servicio 81 Cycle Overview...

Page 82: ...Ingenier a de Servicio 82 Cycle Overview...

Page 83: ...Ingenier a de Servicio 83 Cycle Overview...

Page 84: ...Ingenier a de Servicio 84 Cycle Overview...

Page 85: ...Ingenier a de Servicio 85 Cycle Overview...

Page 86: ...Ingenier a de Servicio 86 Cycle Overview...

Page 87: ...Ingenier a de Servicio 87 Cycle Overview...

Page 88: ...Ingenier a de Servicio 88 Warranty...

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