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Hakki Pilke 38 Easy
Original
Version 6
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Guarantee terms
“Guarantee terms come into force when you register your customership in the extranet service found on
our website.”
The guarantee is valid for the original buyer for 12 months, starting from the date of purchase, but for no
more than 1 000 operating hours.
In guarantee matters, always contact the machine’s seller before undertaking any procedures.
A guarantee demand has to be issued to the seller
immediately
upon discovery of a defect. If the defect
concerns a damaged part or component, please send a photograph of the damaged part or component to
the seller, if possible, so the fault can be identified. When submitting a guarantee claim, the buyer must
always include the type and serial number of the machine and present a receipt that includes the date of
purchase. Guarantee claims must be submitted to an authorised retailer.
The guarantee covers
Parts damaged in normal use due to faults in material or manufacture.
Reasonable expenses caused by repairing a fault in accordance with the agreement between the
seller or buyer and manufacturer. Faulty parts will be replaced with new ones. A faulty part or parts
replaced due to a material fault should be returned to the manufacturer through the retailer.
The guarantee does not cover
Damages caused by normal wear and tear (for example blades, mats and belts), improper use or use
contrary to the instruction manual
Damages caused by negligence of maintenance or storage procedures detailed in the instruction
manual
Damages caused during transport
Cutting blades, V-belts and oil, and normal adjustment, care, maintenance or cleaning procedures
Defects in a machine to which the buyer has carried out or commissioned structural or functional
changes to the degree that the machine can no longer be considered equivalent to the original
machine
Other potential costs or financial obligations resulting from the procedures mentioned above
Indirect costs
Travel costs resulting from guarantee repairs
The guarantee for parts replaced during the guarantee period of the machine expires at the same
time as the machine’s guarantee
The guarantee is void if the ownership of the machine is transferred to a third party during the
guarantee period
The guarantee is void if any of the machine’s seals have been broken
If a fault or defect reported by the customer is found to not be covered by the guarantee, the manufacturer
has the right to charge the customer for the pinpointing and possible repair of the fault or defect in
accordance with the manufacturer's current price list.
This guarantee certificate indicates our responsibilities and obligations in full and it excludes all other
responsibilities.
