LV switch IPPBX8000, User Manual

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LvSwitch IPPBX 8000 Manual
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Items Description
Name
Name of this queue
Extension Number
Extension number of this queue
Announce Position
Frequency (sec)
When the line is busy, prompt time interval, default value is 30 seconds
Ringing Mode
Options: Ring All, Round Robin, Least Recent, Fewest Calls,
Random and RR with memory
Ring all:All extensions in the queue ring together,default value is “ring all”
Round robin:The extension takes turns to ring
Least Recent:The most recently least answered extension has priority
ringing
Fewest calls:The extension with the least answering should ring first
Random :Randomly select the extension to ring
RR with memory:Remember the last extension which rings and the
extension which not ring last time has the priority.
Max Waiting Callers
Maximum number of calls in the queue can hold simultaneously
Ringing Time
Time duration of the ring when there is no answer from the agent
Retry Wait Time (sec)
When all the lines are busy, the call in users can select waiting. Hearing
the prompt tone after the waiting time, users can select to continue waiting
or hang up
Max Waiting Time (sec)
Maximum waiting time for users who select continue waiting
Priority
The priority level compared to other queues.Low,medium,high and very
high four levels.
Timeout
Options: Extension, Play prompt tone (can be interrupted), Play prompt
tone (cannot be interrupted), Queue and Hang up
Member Display Number
Member number ,queue number or customized number
Member number:When the queue member make outline calls,the number
displayed as member extension numbers.
Queue number: It displays the queue number when the queue member
dials out .
Customized number:It displays the customized number when dials out.It
can fill in the text box.