Lunar Caravans Landstar 2017, Handbook

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11-2
WARRANTY
How do I get a warranty issue resolved?
• Simply contact a Mercedes-Benz
Authorised repairer. This should be done
as soon as possible (and within one
month) of the defect becoming apparent
• All warranty work must be carried out by
a Mercedes-Benz Authorised Repairer,
who in turn will use only Mercedes-Benz
Genuine Parts. Payment for the work is
always made direct from Mercedes-Benz
to the Authorised repairer.
• The full service history of your vehicle
must be made available to the Authorised
Repairer and you must allow them to fully
inspect your vehicle. This may take time,
including the possibility of more than one
visit to the workshop.
• Defective parts from your vehicle become
the property of Mercedes-Benz
Can my warranty be invalidated?
• Major modifications affecting the basic
integrity of the vehicle, especially to the
chassis or electronic systems.
• Tampering of the odometer. The only
people who can do this work are trained
Mercedes-Benz technician, who have to
follow precise legal guidelines
• Write-offs. Any vehicle that been
declared a write-off may not be eligible
for warranty if the claim is attributed to
the accident damage.
Lunar Caravans will cover the total cost of
any labour of parts free of charge providing
there is a full service history and reserve the
right to examine the vehicle prior to
commencement of any repairs and if
necessary nominate a repairer.
Should any faults arise contact should be
made with your dealer.
In the first 12 months the Motorhome
warranty will cover any defect other than
those specified in the exclusion below.
1. Misuse of any component
2. Cleaning and adjustment of assemblies
3. Routine maintenance items which form
part of the annual servicing for the
vehicle, including adjustment and
lubrication of locks, the cleaning of the
heater, fridge and rubber gas hoses.
4. Damage resulting from over-heating,
freezing, fire or any accidents caused by
the owner of a third party
5. Continued use after failure has become
evident, thus exacerbating the problem
6. Using the vehicle other than for its
intended purposes and for those vehicles
which are let out for hire or rewards.
7. The cost of transporting or moving the
vehicle by any means to or from a place
of repair or consequential cost relating to
transportation
8. Damage caused by modification.
In year 2 the following items are covered
other than those specified in the exclusions
below:
Water heater
Television
Driver and passenger and driver seats and
bedding
Microwave
Alarm
Toilet
In year 3 the following items are covered
other than those specified in the exclusions
below:
Television
Electrical wiring