Look Solutions Viper NT, Operating Manual

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9. Warranty Conditions
For the fog machine Viper nt Look‘ guarantee is:
1. Free of charge, subject to the following conditions (No. 2 - 6) we will repair any defect or fault
in the unit if it is caused by a proven factory fault and has been advised immediately after
appearance and within 24 months of delivery to the end user. Insignificant deviations of the
regular production quality does not guarantee replacement rights, nor do faults or defects
caused by water, wrong fog fluid, by generally abnormal environment conditions or Force
Majeure.
2. Guarantee Service will be done in the following way: Faulty parts will be repaired or replaced
(our choice) with correct parts. Faulty units have to be brought to us or our service centres or to
be sent to us or our service centres at customer‘s expense. The invoice and/or receipt showing
the purchase date and the serial number has to come with the faulty unit, otherwise this will
not be guarantee service. Replaced parts become our property.
3. The customer loses all rights for guarantee services, if any repairs or adjustments are done to
the units by unauthorized persons and/or if spare parts are used which are not approved by us.
The right of guarantee service is also lost if fluids other than original Look fog fluids have been
used or if units are sent to us with full fluid bottles. Also non compliance with the instructions
in this manual or mistakes by incorrect handling/treating of the machine will lead to a loss of
guarantee and also any faults and damages caused by undue force.
4. Certain parts of the machine are „consumable parts“ and are not covered by the warranty.
5. Guarantee services do not cause an extension of the guarantee time or the start of a new
guarantee time. The warranty for replaced parts ends with the guarantee time of the whole
unit.
6. If a defect/fault can not be repaired by us in a satisfactory time, we will, within 6 months after
sale of the unit, on choice of the customer, either:
• replace the whole unit for free or
• refund the lesser value or
• take back the whole unit and refund the purchase price, but not more than the usual
market price at the time of the refund.
7. Further claims, especially for damages, losses etc. outside the unit are excluded.
Other guarantee regulations may be valid outside Germany. Please check with your dealer!
If you should send the unit for service, do not forget to remove any liquid from the fluid
bottle.