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WARRANTY
Grundsätzlich gewährt Lohberger für nachweisbare Material
LOHBERGER grants a 3-year full warranty on verifi able defects in
material or workmanship. Warranty claims will not be accepted
in any case after fi ve years following the manufacture of the
appliance. Certain restrictions apply to some models and parts:
for appliances with central heating insert the warranty depends
either on correct specialist installation of a return fl ow tempera-
ture boost or the installation of a control cabinet (AME.4).
Exceptions
The warranty does not apply to the normal wear and tear on
an appliance used for heating. These parts include for instance:
Fireclay - Changes in colour or expansion cracks due to the hea-
ting process can never be completely ruled out. However, they
do not impair the functioning of the appliance as long as the
fi reclay remains in the fi rebox.
Glass panes (breakage of glass because of external action, chan-
ges on the surface due to thermal infl uences such as partly
sintered fl y ash or soot on the surface of the glass front)
Discolouring of paint due to overload or thermal stress
Seals (e.g. hardening or breakage due to thermal or mechanical
stress)
Surface coatings (frequent cleaning or cleaning with abrasive
cleaning agents)
Cast iron parts
(Cast parts subjected to high thermal load such as JETFIRE fl ame
convergence plate and grate)
Pellets - Conveying device
Tilting grate, ignition element and temperature sensor of the
Lohberger pellet module
START OF WARRANTY
The start of warranty is the time the appliance is handed over
to the user. Please keep this user manual as well as the war-
ranty card with the invoice in a safe place at all times. A pre-
requisite of our warranty obligation is that the appliance has
been installed and connected according to our instructions and
the applicable EN/DIN /Austrian standards and that it has been
operated and correctly maintained according to our instructions.
REPAIRS
We will carefully check your appliance and establish whether the
warranty claim is justifi ed. If yes, we will decide in which way
the defect should be corrected. In the event of a repair we will
have it carried out correctly and competently on location or in
our works. This does not affect the start of the warranty determi-
ned by the handover; if it is necessary to replace the appliance,
the warranty period starts anew. If you send in your appliance
for repair please enclose the proof of purchase.
COSTS
LOHBERGER accepts all costs for the duration of the warranty.
Should we decide that your appliance is best repaired in our
works, you will bear the transport costs and assume the respon-
sibility for the transport.
LIABILITY EXCLUSION
We cannot accept any liability for the loss or the damage of
an appliance through theft, fi re, vandalism or similar causes.
Indirect or direct damages caused by a supplied appliance or
arising from the delivery of an appliance are excluded from the
liability unless the delivery was performed by LOHBERGER or by
a transport company commissioned by LOHBERGER.
We cannot assume any liability for damages caused by chemical
or electrochemical effects (e.g. pollutants in the combustion air,
condition of heating water not in compliance with the VDI guide-
lines – e.g.: “calcifi cation”, etc.) or as a result of installation not
in accordance with the technical regulations or the LOHBERGER
documentation.
We will accept liability for visible paint and enamel damages
that can be attributed to manufacturing defects only if such
defects are brought to our attention in writing within 14 days
following the handover of the appliance.
These warranty conditions are valid in all European countries where LOHBERGER appliances are sold by local specialist dealers. Warranty
claims must always be directed to a local LOHBERGER specialist dealer or the dealer from whom you have bought the appliance.
Modifi cations of the appliance or tampering by persons who are
not authorised by us will invalidate our warranty obligation. Ad-
justment and conversion work are subject to billing.