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Rico RSEdition 1
Warranty Card
Applicable only within the territory of the Republic of Poland. For another country, contact your local distributor.
Terms of the warranty:
1.
LIW Care Technology Sp. z o.o. (ul. Golfowa 7, 94-406 Lodz), the manufacturer of rehabilitation equipment, guarantees that the device purchased by a consumer
or other user is technically efficient, free from defects in design, assembly, materials, etc. and that the device will remain free from these defects during the
warranty period. The warranty does not cover ensuring the usefulness of the product for the buyer's needs.
2.
LIW Care Technology Sp. z o.o. provides a two-year warranty on its products from the date the product is released to the consumer.
3.
This warranty card issued by the seller to the purchaser together with the proof of purchase (invoice or receipt) stands as the only evidence of warranty.
Transfer of rights under the warranty requires the transfer of ownership of the warranty card and proof of purchase.
4.
If a defect or damage to the device is discovered during the warranty period, it will be removed free of charge by repairing the device or replacing it. If a part
of the product needs to be replaced, the damaged part becomes the property of LIW Care Technology Sp. z o.o. and is not refundable to the user of the
warranty.
5.
The warranty user is obliged to report any physical defects in the goods discovered during the warranty period, using the Complaint Form. The file with the
complaint form is available at www.liwcare.pl website in the "Products" section, and its physical copy is an appendix to the instructions provided to the
Purchaser together with the Equipment. The form can also be obtained from any of our Regional Sales Specialists who can be contacted through our website
at www.licare.pl/kontakt. In case of problems obtaining the Complaint Form, please contact us at 0-42 212-35-18.
6.
The warranty user is obliged to fill in the complaint form and send it to the Store where he purchased the equipment or directly to the Manufacturer at the e-
mail address [email protected].
7.
On the basis of the complaint form received by e-mail, the Seller decides on the method of repair. The Seller may:
a)
Order the repair of the equipment on site with the Warranty User - in such an event, the date of the repair of the device is agreed with the
notifying party via e-mail or telephone.
b)
Order the transport of the device to the Manufacturer in order to perform its repair - in such event, the Warranty User shall be obliged to deliver
the equipment to the medical store where it was purchased or to the seat of the Manufacturer, together with a proof of purchase and a
completed complaint form. The Goods subject to complaint are sent to the Seller after arranging the date of its collection by the courier. Delivery
costs are incurred by the Manufacture.
8.
The warranty does not cover the following:
a)
worn-out elements and parts that have been worn or damaged due to improper use (including, but not limited to as a result of use not complying
with the issued user manual or in inappropriate conditions) or inappropriate storage of the product,
b)
damage caused by alterations, adjustments, adaptations and design changes made by the user of the product or third parties,
c)
damage caused by improper cleaning or maintenance by the user of the product or third parties,
d)
damage caused by normal wear and tear or normal ageing of the product,
e)
damage caused by negligence on the part of the user of the product (including, but not limited to cleaning and maintenance of the product),
f)
damage caused by external factors (mechanical damage, contaminations, including flooding).
9.
The warranty and the terms listed therein are only applicable within the territory of the Republic of Poland. For another country, contact your local
distributor.
10.
The warranty shall not cover adjustment and fitting performed within the warranty period, as these do not constitute any defects of the product.
11.
The warranty is conditional on delivery of the product to the medical store where the device was purchased or to the Manufacturer in a manner that prevents
its damage.
12.
If possible, the warranty repair or warranty replacement shall be performed within 30 days of delivery of the device to the Manufacturer.
13.
After the warranty repair, the equipment shall be delivered at the expense of the Manufacturer to the address provided by the user of the warranty or to the
medical store where it was purchased. If the repaired product is not collected by the warranty user, he shall be obliged to bear all related costs incurred by
LIW Care Technology Sp. z o.o., including the costs of storage and transport of the product.
14.
The warranty granted by LIW Care Technology Sp. z o.o. for the product does not affect the rights of the buyer arising from the warranty for defects in the sold
item.
NOTE!
PLEASE KEEP THE WARRANTY CARD IN A SAFE PLACE.
Liw Care Technology Sp. z o.o. requires this document to be submitted before accepting a warranty repair.
Name of the device model ……………………….......................
Serial number:
…………………………………………………………………..
Date of sale:
………………………………………………………
Stamp and signature of the seller ………………………………………………
No.
Date of repair
notification
Description of operations
Date of repair
completion
Stamp and signature of
the person performing
the repair
1
2
3
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