Broadband Router with 2 Phone Ports
58
Appendix A: Troubleshooting
Common Problems and Solutions
12. I am a PPPoE user, and I need to remove the proxy settings or the dial-up pop-up window.
If you have proxy settings, you need to disable these on your computer. Because the Router is the gateway
for the Internet connection, the computer does not need any proxy settings to gain access. Please follow
these directions to verify that you do not have any proxy settings and that the browser you use is set to
connect directly to the LAN.
For Microsoft Internet Explorer 5.0 or higher:
A. Click
Start
,
Settings
, and
Control Panel
. Double-click
Internet Options
.
B. Click the
Connections
tab.
C. Click the
LAN settings
button and remove anything that is checked.
D. Click the
OK
button to go back to the previous screen.
E.
Click the option
Never dial a connection
. This will remove any dial-up pop-ups for PPPoE users.
For Netscape 4.7 or higher:
A. Start
Netscape Navigator
, and click
Edit
,
Preferences
,
Advanced
, and
Proxies
.
B. Make sure you have
Direct connection to the Internet
selected on this screen.
C. Close all the windows to finish.
13. To start over, I need to set the Router to factory default.
Hold the Reset button for approximately five seconds and then release it. This will return the password,
forwarding, and other settings on the Router to the factory default settings. In other words, the Router will
revert to its original factory configuration.
14. My DSL service’s PPPoE is always disconnecting.
PPPoE is not actually a dedicated or always-on connection. The DSL ISP can disconnect the service after a
period of inactivity, just like a normal phone dial-up connection to the Internet. There is a setup option to
“keep alive” the connection. This may not always work, so you may need to re-establish connection
Summary of Contents for RT31P2 - Broadband Router
Page 10: ...Broadband Router with 2 Phone Ports 4 Chapter 1 Introduction What s in this Guide ...
Page 16: ...Broadband Router with 2 Phone Ports 10 Chapter 3 Getting to Know the Router The Front Panel ...
Page 76: ...Broadband Router with 2 Phone Ports 70 Appendix C Windows Help ...
Page 86: ...Broadband Router with 2 Phone Ports 80 Appendix F Warranty Information ...
Page 88: ...Broadband Router with 2 Phone Ports 82 Appendix G Regulatory Information ...
Page 90: ...Broadband Router with 2 Phone Ports 84 Appendix H Contact Information ...
Page 91: ...www linksys com ...
