Broadband Router with 2 Phone Ports
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Appendix A: Troubleshooting
Common Problems and Solutions
Appendix A: Troubleshooting
This appendix provides solutions to problems that may occur during the installation and operation of the Router.
Read the description below to solve your problems. If you can't find an answer here, check the your Internet
phone service provider’s website or the Linksys website at
www.linksys.com
.
Common Problems and Solutions
1. I don’t hear a dial tone, and the Phone 1 (or Phone 2) LED is not lit.
Go through this checklist until your problem is solved:
•
Make sure the telephone is plugged into the appropriate port, Phone 1 or Phone 2.
•
Disconnect and re-connect the RJ-11 telephone cable between the Router and telephone.
•
Make sure your telephone is set to its tone setting (not pulse).
•
Make sure your network has an active Internet connection. Try to access the Internet, and check to see
if the Router’s Internet LED is lit. If you do not have a connection, power off your network devices,
including the Router and cable/DSL modem. Wait 30 seconds, and power on the cable/DSL modem first.
Then power on the Router and other network devices.
•
Verify your account information and confirm that the phone line is registered with your Internet phone
service provider.
2. I’m trying to access the Router’s Web-based Utility, but I do not see the login screen. Instead, I see a
screen saying, “404 Forbidden.”
If you are using Windows Explorer, perform the following steps until you see the Web-based Utility’s login
screen (Netscape Navigator will require similar steps):
A. Click
File
. Make sure
Work Offline
is NOT checked.
Summary of Contents for RT31P2 - Broadband Router
Page 10: ...Broadband Router with 2 Phone Ports 4 Chapter 1 Introduction What s in this Guide ...
Page 16: ...Broadband Router with 2 Phone Ports 10 Chapter 3 Getting to Know the Router The Front Panel ...
Page 76: ...Broadband Router with 2 Phone Ports 70 Appendix C Windows Help ...
Page 86: ...Broadband Router with 2 Phone Ports 80 Appendix F Warranty Information ...
Page 88: ...Broadband Router with 2 Phone Ports 82 Appendix G Regulatory Information ...
Page 90: ...Broadband Router with 2 Phone Ports 84 Appendix H Contact Information ...
Page 91: ...www linksys com ...
